Client Logistics Lead

Reports To: Senior Manager, Client Logistics

Location: Chicago, IL

Environment: Hybrid

Status: Exempt

Who We Are

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose Of Your Work

As a Client Logistics Lead , working within Supply Chain Solutions Managed Services (one of our business units), you’ll play a key role in driving operational success and supporting team growth. This position blends the responsibilities of a Client Logistics Lead with emerging leadership scope, acting as a critical link between the team and senior leadership.

You’ll oversee core daily functions—customer service, order entry, load planning, appointment scheduling, and issue resolution—while also stepping into a leadership role by mentoring team members, supporting process improvements, and helping guide performance standards. You’ll collaborate closely with Leads, Managers, and cross-functional teams to ensure we’re delivering consistent, high-quality service to our customers.

The right candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You bring strong problem-solving skills, a passion for supporting people, and the ability to lead by example. You’re someone who’s ready to take the next step in their leadership journey while continuing to deliver operational excellence.

How You Make a Difference Everyday

• Support the day-to-day operational execution for multiple customer accounts, ensuring high service levels across key functions such as order management, load planning, appointment scheduling, and issue resolution.
• Serve as the first escalation point for operational and service-related issues; work cross-functionally to resolve problems quickly and ensure service continuity.
• Act as a subject matter expert for 4PL operational processes and customer-specific requirements; guide team members on complex scenarios and problem-solving.
• Partner closely with the Lead to ensure workload distribution, shift coverage, and task prioritization to meet SLAs.
• Collaborate with customer stakeholders through regular communication to manage expectations, address concerns, and provide updates on key activities or disruptions.
• Assist in training and mentoring new and existing team members, reinforcing SOPs, customer-specific workflows, and Redwood tools/platforms.
• Monitor customer KPIs and operational dashboards daily; support Leads and Managers with insights into trends, variances, and opportunities for service improvement.
• Recommend adjustments to processes or system configurations to improve customer satisfaction and operational efficiency.
• Assist the Manager or Senior Manager in preparing business review materials or conducting operational health checks.
• Promote a culture of accountability, professionalism, and proactive communication within the team.
• Provide support during critical timeframes (e.g., month-end, quarter close, peak seasons) and be available for after-hours escalations as needed.
  
  

You’ve Got This?

• 5+ years of experience in logistics operations, transportation, or supply chain, with a strong emphasis on customer service in a 3PL/4PL or freight management environment.
• Demonstrated ability to think critically and analyze operational data, KPIs, and customer metrics to support continuous improvement.
• Proven capability to remain calm and effective under pressure in a fast-paced, dynamic environment.
• Strong customer service orientation with a track record of managing escalations and maintaining high customer satisfaction.
• Ability to drive results and be personally accountable for completing tasks and delivering team commitments within designated timeframes.
• Adaptable and responsive to changing priorities, customer needs, and business requirements.
• Excellent organizational and time-management skills, with the ability to balance multiple tasks and accounts efficiently.
• Skilled in resolving conflicts and solving complex operational problems proactively.
• Ability to produce clear, accurate, and meaningful reports for both internal stakeholders and customers.
• Experienced in coordinating and communicating effectively with multiple team members and cross-functional groups.
• Comfortable working autonomously while escalating issues appropriately.
• Strong team player with experience collaborating across teams to achieve shared goals.
• Solid understanding of transportation modes (LTL, FTL, international), carrier relationships, and transportation management systems (TMS).
• Bilingual proficiency in English and Spanish, with strong verbal and written communication skills.
• Flexibility to support critical operations during off-hours, weekends, or peak volume periods as required.
  
  

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more
  
  

Work Schedule

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range

Salary Range:

$55,000 - $60,000

This position is eligible to earn quarterly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.