Client Operations Executive - B2B

Job Title: Client Operations Executive - B2B

Location: DHA Phase 2, Islamabad

Timings: Rotational Shifts (5 days a week)

12:00 PM – 9:00 PM

1:00 PM – 10:00 PM

2:00 PM – 11:00 PM

3:00 PM – 12:00 AM

We are seeking a Client Operations Executive - B2B to join our growing team. This is a KPI-driven role, ideal for someone who is fast-paced, target-oriented, and thrives in a hustle-driven environment. The right candidate will combine client operations, sales, and after-sales support, while quickly adapting product knowledge to deliver measurable results.

Key Responsibilities:

1- Client Support & Operations

• Act as the primary contact for clients, ensuring smooth onboarding and exceptional service.
• Handle daily client queries and coordinate service execution to meet agreed timelines.
• Deliver high-quality after-sales support to enhance satisfaction and retention.

2- Adaptability & Product Knowledge

• Rapidly gain knowledge of services and effectively apply it in client interactions.
• Stay updated on industry trends and competitor offerings to support sales targets.
• Adjust quickly to changing priorities while staying focused on KPIs.

3- Operational Efficiency & Reporting

• Track, monitor, and report on client interactions, service performance, and KPI progress.
• Coordinate effectively across teams to ensure seamless service delivery.
• Identify process improvements to boost efficiency and client satisfaction.

Key Requirements:

• Proven experience in sales, client operations, (preferably in service industries).
• Strong record of working in KPI/target-based roles with measurable achievements.
• Excellent communication, relationship management, and negotiation skills.
• Fast learner with the ability to quickly absorb and apply product/service knowledge.
• Highly adaptable, self-motivated, and comfortable in a performance-driven, fast-paced environment.
• Strong organizational skills to handle multiple clients and deadlines simultaneously.
• Tech-savvy, with proficiency in CRM systems, MS Office/Google Suite, and digital communication tools.

What We Offer:

• A dynamic and collaborative work environment that rewards performance.
• Clear KPI-based growth path with opportunities for incentives and career progression.
• Exposure across sales, client servicing, and operations, giving you a well-rounded skillset.
• Competitive salary with performance bonuses.
• Opportunity to be part of a growing services business with long-term potential

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Language:

• English (Required)

Location:

• Islamabad (Preferred)

Work Location: In person