Find The RightJob.
Nice to Have:
- Experience working with US CPA firms or accounting practices
- Familiarity with accounting software (QuickBooks, Xero, Drake, Lacerte, etc.)
- Background in finance, accounting, or business administration
- Prior experience scaling a BPO or outsourcing operation
What We Offer
- Competitive salary ($38,000 - $42,000 based on experience)
- Fully remote position - work from anywhere in the US
- Direct access to the Founder - no layers of bureaucracy
- Growth opportunity - as the company scales, this role grows into a leadership position
- Diverse client portfolio across multiple industries
- Flexible contract-to-hire option available for the right candidate
Please Note: This position does not include 401(k) or health insurance benefits.
How to Apply
Send your resume and a brief note explaining your BPO and overseas team management experience to sales@finacctsolutions.com. Please include specific examples of your experience managing offshore finance/accounting teams. Applications without relevant BPO or outsourcing experience will not be considered.Operations & Process Management
- Implement and improve BPO operational processes and SOPs
- Track project milestones and ensure on-time delivery of accounting/bookkeeping/tax work
- Coordinate during US tax season and other peak periods
- Maintain quality control standards for all outsourced finance/accounting deliverables
Billing & Administration
- Assist with client invoicing, billing reconciliation, and collections follow-up
- Maintain CRM records and client documentation
- Prepare operational reports for leadership
Requirements
Must Have:
- 3+ years of experience in BPO, outsourcing, or offshoring operations (finance and accounting BPO strongly preferred)
- Proven experience managing or overseeing remote/overseas teams, specifically in India or South Asia
- Strong understanding of US accounting, bookkeeping, or tax preparation workflows
- Excellent communication skills - ability to work across cultures and time zones
- Experience with client relationship management in a service delivery or outsourcing environment
- Self-starter who can work independently in a remote settingThe Role
As our Client Operations Manager, you will be the primary point of contact for US-based clients while overseeing and coordinating with our finance and accounting delivery teams based in India and other countries. This is a hands-on operational role that requires someone with direct experience in BPO or outsourced finance/accounting services.
Key Responsibilities
Client Management & Communication
- Serve as the main point of contact for US-based CPA firms and business clients
- Manage client onboarding, expectations, and ongoing relationships
- Conduct regular check-ins and ensure client satisfaction with deliverables
- Handle escalations and resolve service issues promptly
Overseas Team Oversight & Coordination
- Directly oversee and coordinate with finance/accounting employees based in India and other countries
- Monitor team productivity, work quality, and turnaround times across time zones
- Conduct daily/weekly check-ins with overseas team leads
- Ensure smooth workflow between US clients and overseas delivery teams
- Manage task assignments, deadlines, and capacity planning for offshore staffAbout FinAcct Technologies
FinAcct Technologies Inc. is a US-based BPO (Business Process Outsourcing) firm specializing in finance and accounting outsourcing services. We provide bookkeeping, tax preparation, CAS (Client Accounting Services), and back-office financial operations to US-based CPA firms and businesses. Our delivery team operates from India and other countries, and we are looking for a US-based Client Operations Manager to bridge the gap between our US clients and our overseas delivery teams.
IMPORTANT: This is a BPO / finance and accounting outsourcing role. If you do not have experience in BPO, outsourcing, offshoring, or managing overseas finance/accounting teams, this role is not a fit. Please read the full description carefully before applying.
Pay: $38,000.00 - $42,000.00 per year
Work Location: Remote
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