Client Records Supervisor

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Client Records Supervisor
Job Title: Program Specialist I
Agency: Health & Human Services Comm
Department: Client Records
Posting Number: 12414
Closing Date: 01/14/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-17
Salary Range: $3,581.33 - $5,372.41
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Denton State Supported Living Center
Job Location City: DENTON
Job Location Address: 3980 STATE SCHOOL RD
Other Locations:
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

1. Assists staff entering the department in order to facilitate their research needs.

2. Responsible for coordinating all CARE transactions.

3. Coordinates all records requests within client records.

4. Indexing and retrieving copies of documents.

5. Maintains accurate records.

6. Supervises staff and directs operations of the Client Records Department.

7. Effectively handles multiple responsibilities.

1. Knowledgeable of the CARE system. Is able to enter information, retrieve information, copy and distribute production reports to other departments, verify, correct, and maintain information in CARE. Train staff.

2. Ensures timely and accurate completion of all records requests relating to client records.

3. Purging documents from the Master Record and including them with overflow.

4. Interviews employees using the current employee selection process. Trains new employees and ensures retraining.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.