Client Relations Coordinator

What it's like to work with us

We're a team of ambitious dreamers, turning big ideas into reality every day. Our passion for what we build - and who we build it for - drives our growth and creativity. Our culture is client-first, built on mutual respect, collaboration, high energy, and a sense of fun. We're always excited to meet talented, motivated people who bring their own spark. Think you'd fit in? We'd love to hear from you.

Search our opportunities to see if anything matches your skill set. If you don't see anything quite right, drop us a line.

Dreaming Code's Boston office is looking for ambitious, motivated talent ready to make an impact. As an intern, you'll dive into web design/development project management and get hands-on experience supporting website design/development, hosting, email hosting, cloud computing and digital marketing - learning, contributing, and growing with our team every step of the way.

Dreaming Code is seeking a reliable Client Relations Coordinator to join our small, hardworking team immediately. The CRC will undertake administrative tasks, communicate directly with clients, and support our internal project management team members and global partners. The Client Relations Coordinator ensures a consistent and smooth-running client experience from first contact through project completion and ongoing support.

Position Roles & Responsibilities

• You are local (Boston area) and are able to come to work in our office
• You have worked under tight deadlines
• Communicate frequently with clients via phone, email and conference calls to assess the services they need while documenting interactions
• Create instruction materials for the team to perform functions required for each client account
• Work with internal global partners to create, manage, and track tasks to best suit the client's needs
• Participate in performance improvement measures when action is required
• Ensuring high levels of customer satisfaction through excellent service

Qualifications & Skills

• Bachelor's Degree Required preferably in Computer Science or Business
• 1-3 years of work/internship experience in technology, business, marketing or client relations
• Excellent communication/customer service skills, energetic and eager to learn
• Computer proficient; ability to learn new systems with ease
• Excellent written and verbal communication skills via phone, email and text

The Person Most Fit For This Position

• Friendly, helpful, confident and engaging personality
• Ability to flourish with minimal guidance, be proactive and handle uncertainty
• Has an interest in technology, web design, client relations
• Can multitask and prioritize work