Client Relations Executive

As a Client Relations Executive for our entertainment company, you will be the key point of contact for our clients, managing their entire journey from initial inquiry to long-term partnership. You will be responsible for handling new booking requests and building lasting relationships with existing clients to ensure their experience is exceptional. The ideal candidate has a passion for the entertainment industry, outstanding communication skills, and a talent for managing client needs with professionalism and enthusiasm.

Key Responsibilities

New Business and Booking Management:

• Handle inbound inquiries: Respond promptly and professionally to all new booking requests via phone, email, and social media platforms.
• Consultative Selling: Discuss our entertainment services with prospective clients to understand their needs, recommend suitable packages, and provide accurate quotes.
• Booking Finalization: Guide clients through the booking process, secure signed contracts, and collect payments to finalize new bookings.
• Pipeline Management: Maintain a detailed and organized sales pipeline, tracking all leads and booking statuses using our system.
• Ensure all client bookings are executed flawlessly.

• Client Relationship Management:
• Account Management: Nurture and grow relationships with a portfolio of existing clients, acting as their dedicated contact for all their entertainment needs.
• Client Satisfaction: Conduct regular check-ins and follow-ups to ensure a high level of client satisfaction before, during, and after an event or service.
• Problem Resolution: Proactively address and resolve any client issues or concerns, serving as an internal advocate for the client's interests.
• Upselling and Retention: Identify opportunities to upsell additional services or secure repeat business, contributing to client loyalty and revenue growth.

• Administrative and Reporting:
• Documentation: Maintain precise records of all client interactions, booking details, and communication in the system.
• Performance Reporting: Prepare and present regular reports to the CEO on new bookings, client feedback, and overall account status.

Qualifications

• Experience: Proven experience in a client-facing role, preferably within the entertainment, hospitality, or events industry. Experience managing a sales or booking pipeline is a plus.
• Communication: Exceptional verbal and written communication skills in both English and Arabic with the ability to articulate ideas clearly and persuasively to a diverse audience. (additional languages are a plus)
• Interpersonal Skills: A friendly, professional, and empathetic demeanor. You must be able to build rapport and trust quickly.
• Work Schedule: Flexibility to work beyond standard business hours, including evenings and weekends, to support client events and respond to urgent communications.
• Technical Skills: Proficiency with social media and Microsoft Office Suite.
• Industry Knowledge: A genuine interest in the entertainment industry and an understanding of different entertainment services.
• Work Ethic: Highly organized, detail-oriented, and able to manage multiple projects and deadlines in a fast-paced environment.

Job Type: Full-time

Experience:

• customer service/talent relations: 1 year (Required)

Language:

• Arabic (Required)

Location:

• Dubai (Required)