Client Relations Representative

Client Relations Representatives are the front-line liaison between our company and its current and potential customers.

Full-time, on-site position, Monday through Friday , 8am - 4:30 CST.

Key Responsibilities

• Answer phone and manage high volume inbound calls-warmly connecting clients to correct departments and/or carrier care centers
• Assist with walk-in clients
• Collaborate with team members and other departments to ensure high quality customer service
• Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
• Take and upload payments

Requirements

• Strong verbal and written communication skills
• Great active listening skills with a patient and empathetic attitude
• Excellent interpersonal and rapport building skills
• Excellent time management and organizational skills
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Explain your phone experience and why you feel like you'd be a good fit for this role?

Experience:

• office/admin: 1 year (Required)
• Multi-line phone systems: 1 year (Preferred)

Work Location: In person