Client Relationship and Marketing Manager

A Client Relationship and Marketing Specialist job combines responsibilities for both client management and marketing efforts, focusing on building and maintaining strong client relationships while also contributing to marketing initiatives. Key tasks include acting as a main point of contact for clients, resolving issues, gathering feedback, and assisting with client onboarding, while also supporting marketing campaigns, generating leads, and using CRM software for outreach. The role requires strong communication, organizational, and problem-solving skills, with a dual focus on customer satisfaction and business growth.

Client relationship responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for client inquiries, issues, and concerns.
• Resolve client problems professionally and efficiently.
• Monitor client satisfaction and gather feedback to identify opportunities for improvement.
• Assist in onboarding new clients and ensure timely delivery of products or services.
• Collaborate with internal teams to ensure client needs are met.
• Assist in developing and implementing marketing campaigns.
• Generate, qualify, and nurture leads.
• Use CRM and email marketing software to manage and optimize outreach.
• Maintain an updated database of leads and prospects.
• Identify opportunities for upselling or cross-selling services to existing clients.
• Participate in client meetings and presentations, often with a marketing component.
• Potentially contribute to brand visibility and business growth through strategic thinking.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in using CRM software.
• Familiarity with marketing concepts, such as email marketing and lead generation.
• Ability to manage multiple projects simultaneously.
• Strong customer service orientation

Job Type: Full-time

Pay: From Rs250,000.00 per month

Work Location: In person