Client Relationship Coordinator

J7 Emporium is looking for a responsible and well-communicative Client Relationship Coordinator to manage client recovery matters, coordinate with the legal team, handle client queries, and ensure proper documentation and follow-up of outstanding payments. The ideal candidate should have strong communication skills, confidence in dealing with clients, and the ability to manage recovery matters professionally both online and offline.

Key Responsibilities

· Follow up with clients regarding outstanding payments, installments, dues, and other receivables.

· Maintain proper recovery records, client ledgers, payment commitments, and follow-up history.

· Coordinate with the legal team regarding defaulting clients, legal notices, recovery cases, and dispute matters.

· Handle client queries professionally through phone calls, emails, WhatsApp, office visits, and online platforms.

· Communicate payment schedules, due dates, penalties, notices, and account status to clients clearly and respectfully.

· Prepare daily, weekly, and monthly recovery reports for management.

· Coordinate with sales, accounts, customer service, and legal departments for smooth case handling.

· Ensure compliance with internal recovery procedures and documentation requirements.

· Support management in improving recovery processes and client communication systems.

Required Skills & Competencies

· Strong communication and negotiation skills.

· Ability to deal with clients confidently and professionally.

· Good understanding of recovery, receivables, and client account management.

· Basic knowledge of legal notices, recovery cases, and compliance matters of real estate will be preferred.

· Good record-keeping and reporting skills.

· Proficiency in ERP and MS Office, especially Excel and Word.

· Good email and WhatsApp communication skills.

Qualification & Experience

· Bachelor’s degree in Business Administration, Commerce, Accounting, Law, or a related field.

· Minimum 2–3 years of relevant experience in recovery, client dealing, compliance, legal coordination, real estate, banking and customer account management.

· Experience in real estate or property development will be preferred.

Salary Package

Market Competitive, depending on experience, skills, and interview performance.

Location: J7 Emporium, B-17 Multi Gardens Islamabad

Apply Now: Forward your CV to jobs@j7emporium.com with subject line “Client Relationship Coordinator”.

Job Type: Full-time

Pay: From Rs80,000.00 per month

Work Location: In person