Client Relationship Executive

Job Purpose:

The Customer Support Specialist is responsible for delivering high-quality support to US-based physicians, medical staff, insurance representatives, and patients. The role focuses on handling inbound and outbound communication, resolving queries and complaints, and ensuring a seamless customer experience while maintaining compliance with organizational policies and information security standards.

Key Responsibilities:

• Handle inbound and outbound inquiries via calls, emails, and case management systems
• Communicate effectively with US-based physicians, medical staff, insurance companies, and patients
• Address patient concerns and complaints, providing timely and appropriate resolutions
• Follow up with customers to ensure complete issue resolution and satisfaction
• Adhere to communication procedures, guidelines, and company policies
• Maintain accurate records of customer interactions and transactions
• Ensure compliance with information security policies and protect organizational data
• Prioritize and manage assigned tasks as per Team Leader/Supervisor guidance
• Deliver consistent, high-quality service to internal and external stakeholders
• Provide daily sign-off updates to Team Leader/Supervisor
• Perform any additional tasks assigned by management

Tools / Skills

Total Position(s)

1 Positions

Gender

Does not matter

Minimum Education

Intermediate/A-Level

Degree Title

Intermediate/A-Level

Shift

Rotating

Nature of Job

Work From Office