Client Relationship Officer

Job Title: Client Relationship OfficerJob Description:

The Client Relationship Officer is responsible for managing client accounts and building lasting relationships with key stakeholders. This role requires excellent interpersonal skills, a customer-centric approach, and the ability to collaborate effectively with internal teams. The Client Relationship Officer will work directly with clients to ensure their satisfaction, address their needs, and drive business growth by delivering tailored solutions and exceptional service.

Key Responsibilities:

• Client Onboarding and Integration
• Guide new clients through the onboarding process, ensuring they are familiar with company products, services, and processes. Provide them with the necessary tools and resources to get started smoothly.
• Establish and Maintain Client Relationships
• Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships based on trust, communication, and exceptional service.
• Address Client Inquiries and Concerns
• Respond to client inquiries, issues, and requests promptly, ensuring their concerns are addressed and resolved in a professional and efficient manner.
• Client Retention and Satisfaction
• Regularly engage with clients to assess satisfaction levels and identify opportunities for improvement. Work proactively to ensure clients remain satisfied and loyal to the company.
• Monitor Client Accounts
• Track and monitor client accounts to ensure all agreements and service levels are being met. Provide regular updates and reports to clients regarding account health, progress, and performance.
• Identify Opportunities for Upselling and Cross-selling
• Recognize opportunities within existing accounts for upselling or cross-selling additional products or services that meet client needs. Work with sales teams to present these opportunities to clients.
• Collaborate with Internal Teams
• Work closely with other departments (sales, marketing, operations, support) to ensure client needs are met effectively. Communicate client feedback and insights to relevant teams to improve products/services.
• Develop and Implement Client Retention Strategies
• Create and execute strategies to retain and grow client relationships, such as regular check-ins, customer feedback sessions, and personalized service offerings.
• Prepare and Deliver Client Reports
• Provide clients with regular performance reports, status updates, and insights on key metrics, helping them understand how the company’s offerings are benefiting their business.
• Resolve Client Issues and Escalate When Necessary
• Act as a problem-solver for any client issues or concerns. If necessary, escalate unresolved issues to higher management or specialized teams to ensure timely resolution.

Qualifications:

• Education: A Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Experience: 1-3 years of experience in customer service, account management, or relationship management.
• Candidates proficient in Sindhi language are encourage to apply for this role.
• Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to manage multiple accounts and projects simultaneously.
• Strong organizational and time management skills.

Key Performance Indicators (KPIs):

• Client Retention Rate
• Revenue Growth from Existing Clients
• Response Time to Client Inquiries and Requests
• Successful Resolution of Client Issues
• Frequency of Client Engagement/Touch-points

Job Type: Full-time

Work Location: In person