Client Relationship Specialist

Job Summary

We are seeking a dynamic, energetic, and creative Client Relationship Specialist to regularly engage with our present and former clients.

Summary

We are looking for a full (or part-time) Client Relationship Specialist to engage, re-engage, educate, and build long-term relationships with our clients.

Our firm is busy , successful, and growing, and we want to stay in touch with our clients after their case is over, nurture those relationships, and make sure they know that we can help them with many other aspects of their legal needs as a multi-practice firm.

We need an out-of-the-box thinker and relationship builder to consistently and creatively nurture our past and present client relationships, as well as educate them on our services and other information that would be helpful for people to know.

Responsibilities include:

Building & Maintaining positive relationships with past and present clients and referral partners

Sending birthday cards, holiday cards, anniversary cards, etc. to clients and referral sources

Sending e-newsletters and other content

Develop & implement plans for thank you notes & gifts for clients and referral partners (closings, etc.)

Assist Managing Partner and CMO in other projects as needed

Updating & maintaining client lists and contact information

Develop and coordinate print materials as needed

Requirements:

Experience in marketing and networking

Prior experience in the legal field is highly preferred

Excellent communication skills

Aptitude for fostering positive relationships

Quick learner

Customer-oriented mindset

Teamwork and leadership skills

Technologically proficient

Experience with Google Workspace

Basic graphic design skills are needed

Must pass a background check

The role is hybrid Monday - Friday. Most hours are remote with some need to meet with lawyers and staff in office as well as attending local community and networking events which may be after traditional business hours or occasional weekends.

About Us:

Battaglia, Ross, Dicus & McQuaid, P.A. is one of Tampa Bay’s leading law firms established in 1958. For over 68 years, we have dedicated ourselves to providing personal, timely and cost-effective representation to individuals and businesses in Tampa Bay.

Job Types: Part-time, Full-time

Compensation

We offer competitive compensation and great benefits for full time employees. We offer healthcare benefits, a great 401k plan, and paid time off (full-time position only; no benefits for part-time employees). We also give generous bonuses. Pay range for this position is $20-$30 per hour based on experience.

Benefits:

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Occasional Weekend availability

Education:

High school or equivalent

Experience:

marketing: 2 years (Preferred)

client relationship: 1 year (Preferred)

Creating business content and posting on social media: 2 years (Preferred)

law firm marketing: 1 year (Preferred)

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Expected hours: 20 – 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• What city do you currently live in?
• Will you be able to reliably commute to our St. Petersburg office and attend local and regional events easily?

• How many years of marketing experience do you have?
• How many years of law firm marketing or law firm experience do you have?
• How many years of Client Relationship experience do you have?

• Do you enjoy networking? What about it do you like? What about it do you dislike?

• Do you have experience networking in the St Pete and Tampa Bay area? Please share more about that here.

• Do you have any other experience or education that may be relevant to this position? Please share here.

Work Location: Hybrid remote in Saint Petersburg, FL 33707