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Client Server Operations Analyst

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

902 INSPIRATION AVE

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Diagnoses alarms and resolves or escalates them to appropriate teams. Communicates event activities and status to appropriate personnel. Manages and configures Data Center Operations applications and tools. Adds, updates, and removes equipment configuration in monitoring tools. Rack and un-rack all equipment in the Data Center. Prepare for Asset Recovery & clean all data off of decommissioned equipment to ensure confidentiality. Other duties as assigned. Leads major service-impacting events, including primary on-call support. Monitors environments for system failures or abnormal conditions and takes appropriate action. Manages incidents and events, ensuring timely resolution and documentation.

Knowledge, Skills, and Abilities:

Demonstrate a high level of knowledge and understanding of the Data Center Operations team and the Technical Services department, including the technology, processes, and business practices related to the area represented in order to perform job responsibilities and meet customer needs. [Required]
Actively communicate relevant information in a timely manner. [Required]
Ability to balance team and individual responsibilities along with personal and professional demands. [Required]
Proficiency in written and oral communication skills. [Required]
Develop documentation for new processes and procedures. [Required]
Working knowledge of Microsoft Office suite. [Required]
Knowledge of Microsoft operating systems. [Required]
This position may require you to be able to take a call during a disaster as defined in Policy CWHR190. [Required]
Knowledge of Linux operating systems. [Preferred]
Analytical skills to determine incident & event root cause. [Preferred]
Good understanding of Infrastructure Monitoring tools, concepts, and processes. [Required]
Good understanding of operating systems and concepts. [Required]
Data center cabling and power concepts & technologies. [Required]
Good understanding of networking concepts & technologies including LAN/WAN technologies, network equipment, protocols & other communication systems. [Preferred]

Education:

Bachelor's [Required]

Field of Study:

in Computer Science, Information Systems

Work Experience:

4+ years of experience in enterprise data center operations, enterprise systems administrations or equivalent [Required]
Experience leading problem analysis and resolution [Preferred]
Experience with APC StruxureWare Data Center Expert and Data Center Operation [Preferred]
Experience with Eaton Visual Power Manager [Preferred]
Experience with SolarWinds monitoring tools [Preferred]
Proven experience with troubleshooting initial, elevated and critical level support incidents [Required]

Additional Information:

Licenses and Certifications:

A+ Certification [Preferred]
CompTIA Server+ [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$54,680.66 - $101,717.57

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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