Client Service Analyst – Futures and Options

As a Futures and Options Analyst within JPMorgan Chase, you will partner with our execution desks, clearing teams and other internal support areas. The primary responsibilities are relationship management, query management and full adherence to regulatory commitments. This is a dynamic and challenging environment providing excellent client service.

F&O Middle Office requires motivated individuals to liaise with our clients regarding all of their Operational requirements and perform key control functions. We are also looking for individuals who will challenge the status quo and help us shift to a new paradigm. Individuals will frequently need to think on their feet as new challenges arise. They will need to be organized and have the ability to multitask in a high-pressure environment.

Job responsibilities

• Act as client liaison - single point of contact for coverage including priority clients
• Set and maintain standards of the highest client service and drive improvements
• Provide timely and accurate product expiry management
• Provide Clearing Technology support
• Work with multiple groups to quickly and efficiently resolve client issues regarding trade discrepancies, JPM clearing fees, execution fees, interest and third party brokerage.
• Perform business partner & client visits – travel as needed
• Lead occasional client training and service review meetings - travel as needed
• Participate in process improvement initiatives
• Ensure processes are completed in view of regulations, client and relationship level priorities and internal risk policies

Required qualifications, capabilities, and skills

• Experience of performance in a customer service role
• Be a key part of a dynamic team
• Excellent interpersonal skills and ability to communicate across multiple aspects of the organization at various levels
• Strong written and verbal communication skills
• Ability to work accurately and effectively under pressure
• Experience in an operational / financial services / customer services environment
• Effective organisational skills with the ability to manage and prioritise workload
• Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing
• Ability to identify process inefficiencies to improve capacity, efficiency and control

Preferred qualifications, capabilities, and skills

• An understanding of the F&O product flow and the trade lifecycle participants (e.g. brokers, clearers, exchanges, advisors etc..)
• F&O product knowledge – trade lifecycle events (e.g. expiries, deliveries), high level understanding of margining