Client Service Executive

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Service Executive receives and responds to client inquiries and requests.

Essential Job Functions:

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other skills/abilities:

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task.

Education Requirements:

• High School Diploma or GED.
• 0-2 years experience as assembly line lead.

Certifications and Licences:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Behaviors

Required

• Team player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well

Motivations

Required

• Self-starter: Inspired to perform without outside help
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation