Client Service Executive

At Worldpanel by Numerator, we believe tomorrow's success starts with today's market intelligence. We empower the world's leading brands and retailers with unmatched insights into consumer behaviour and the influencers that drive it.

Numerator, a data and tech company serving the North American market research space, has combined with Worldpanel, to create a new global consumer data company. This new company forms a powerhouse of technology enabled consumer insights from nearly five billion consumers worldwide, driving innovation and strategic solutions for thousands of customers.

Join us in this pioneering initiative and play a role in a team that molds the future of market research.

Role Overview

We are looking for a Client Service Executive to join our team and support the delivery of high-quality insights to our clients. This role is key to building strong client relationships, ensuring accurate and timely data delivery, and transforming data into actionable stories.

You will join a dynamic team, working closely with client managers and analysts to deliver perfection in service and insight. This is a phenomenal opportunity to grow your knowledge of FMCG markets, develop analytical skills, and contribute to the success of our clients.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Main Responsibilities

Client Relationship & Account Handling

• Build strong client relationships by understanding their business and delivering relevant insights.
• Communicate expertly across all channels and support clients in navigating data and reports.
• Take ownership of client requests, ensuring timely follow-up and accurate delivery of regular outputs.
• Assist in meetings by preparing materials and handling follow-ups.
• Conduct special analyses, highlight key findings, and use advanced PowerView features to tackle problems.

Data Management & Insight Generation

• Ensure precision and attention to detail in data delivery and quality control.
• Adapt outputs to client workflows and retrieve data using internal tools.
• Create basic charts and presentations, and begin building stories from data.
• Add value to ad-hoc requests with commentary and contextual insights.
• Understand category and brand dynamics to explain market performance.
• Engage actively in training and apply learnings to daily work.
• Track your development using performance tools and seek feedback regularly.
• Build strong internal relationships and contribute positively to team dynamics.
• Show initiative, curiosity, and a willingness to grow your client and category knowledge.

Key Capabilities

Your background will ideally look like this

• Fluent in Arabic and English.
• Strong attention to detail and organizational skills.
• Confident and effective communicator.
• Able to work independently and collaboratively.
• Enthusiastic, curious, and eager to learn.
• Skilled in using analytical tools to explore ideas and theories.
• Open to feedback and committed to continuous development.