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Client Service Manager/Project Manager – Digital Marketing - Zkraft
India
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What we want:
We are seeking a skilled and proactive Client Service Manager/Project Manager to oversee client relationships and internal project execution for digital marketing campaigns. This role requires strong communication, planning, and coordination skills to ensure seamless delivery of projects across teams and time zones. The ideal candidate will be responsible for managing client expectations, allocating internal resources, and driving projects from initiation to completion.
Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies.For more details, please visit our website here.
ZKraft:
At Zkraft, we are a leading digital marketing agency offering comprehensive digital solutions, ranging from strategy, transformation, media planning and buying. We combine creativity, technology, and data to deliver impactful digital marketing strategies. With proprietary AI-powered platforms like Ingenious Plex, Azurite, and Qualispace, we optimize campaigns and drive measurable business growth. Our cutting-edge ad formats, including interactive banners, Swirl Ads, and CTV solutions, enable us to engage audiences effectively.We are proud to serve industries such as E-commerce, BFSI, Healthcare, Real Estate, and Government sectors, and specialize in verticals like Automotive, Entertainment, and more. With global recognition, a proven track record, and a client-centric approach, Zkraft is the trusted partner for businesses aiming for growth.
What will you do:
Client Coordination and Servicing
- Serve as the primary point of contact for US-based clients
- Understand client objectives and gather detailed project requirements
- Conduct regular client meetings, updates, and feedback sessions
- Ensure high levels of client satisfaction and relationship management
Project Planning and Management
- Lead project planning from kickoff to final delivery
- Define scope, timelines, and resource allocation for each project
- Maintain project documentation including briefs, schedules, and feedback logs
- Track progress and ensure timely delivery of milestones
Internal Team Coordination
- Allocate tasks across departments including design, content, SEO, and paid media
- Conduct daily planning and stand-up meetings to align team efforts
- Monitor task completion and proactively address delays or blockers
- Foster collaboration and accountability across teams
Problem Solving and Delivery Oversight
- Identify and resolve internal conflicts or misalignments
- Review deliverables for quality and consistency before client submission
- Implement process improvements to enhance team efficiency
- Ensure all work meets client expectations and agency standards
Requirements
- 3 to 6 years of experience in client service management or project management within a digital marketing agency
- Strong understanding of digital marketing services such as SEO, SEM, social media, and content marketing, website development.
- Excellent communication and interpersonal skills, especially with international clients
- Proven ability to manage multiple projects and cross-functional teams
- Proficiency in project management tools.
- Willingness to work independently during US shift hours
- Experience working with US-based clients or international accounts
- Familiarity with performance marketing metrics and reporting tool
Benefits
- No dress codes
- Flexible working hours
- 5 days working
- 24 Annual Leaves
- International Presence
- Celebrations
- Team outings
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