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Client Services Analyst

India

JOB DESCRIPTION

Join our dynamic Custody Client Facing Team as a Client Service Manager, where you'll play a pivotal role in overseeing the operational management and control of daily workflows. Your expertise will ensure efficient and effective service delivery, driving client satisfaction and operational excellence. Be part of a team that values precision, reliability, and client-centric solutions, and contribute to our mission of delivering unparalleled custody services.

As a Client Service Manager within the Custody Client Facing Team, you will oversee the operational management and control of the daily workflow, ensuring efficient and effective service delivery.

Job Responsibilities:

Manage the workflow through the life cycle of Trades, Cash, FX, Corporate Action and Income products
Operationally manage and control the daily workflow within the Custody Client Facing team
Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
Ensure all daily controls and client query management are completed and signed off, including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required
Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
Conduct ongoing review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
Contribute to the strategic development of Global Custody products, Global Custody Client Facing team organization

Required qualifications, skills and capabilities:

Operational subject matter expertise in Settlements, Trade Support, Cash, Asset Servicing, Reconciliation, Risk and Control, and Custody
Strong ability to learn ongoing stream of new markets, products, and processes
Strong risk and control awareness, including ability to effectively prioritize workloads and work to critical deadlines
Confident communication skills in all mediums to both internal and external clients
Strategic thinking; Able to review and implement process improvements
Bachelor’s degree or equivalent
Proficient in Microsoft Office products including Word, Excel, Access, and Outlook

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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