Client Services Analyst

Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.

About the Project

The Sonata Application Support Analyst will be providing front line support for SONATA WM EMEA UK and SA clients like Fidelity, Liberty, Legal & General, Ascentric, Royal London. In addition, the Sonata Support Analyst will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.

What You’ll Do

The analysis and resolution of issues raised by Clients including.

• Identify and resolve software defects and functionality gaps through systematic debugging
• Perform data corrections and modifications in client databases as required
• Address issues stemming from incorrect application usage or system misconfiguration
• Respond promptly to client service requests and product defects in accordance with established SLAs
• Triage, identify root cause and route defects, service requests, and enhancement requests to appropriate internal teams
• Perform assessment and triage to identify root causes through systematic code debugging and data analysis
• Escalate critical incidents to stakeholders when appropriate
• Monitor incident progress and provide regular status updates to clients
• Participate in client meetings to discuss incident management processes and support strategies

• Maintain accurate records and data integrity within the JIRA
• Support software release coordination activities for client deployments
• Proactively escalate issues with potential cross-client impact
• Perform routine technical housekeeping and administrative tasks

Unleash your potential

• 2.5 years-5 years in a technical support or application development role
• Strong understanding of application development best practices and methodologies
• Proficiency in SQL and PL/SQL with demonstrated ability to write complex queries and programs for large datasets
• Capability to comprehend and analyze application code written in modern object-oriented programming languages
• Solid working knowledge of Microsoft Office suite
• Familiarity with ITIL service delivery processes (Incident, Problem, Change, and Configuration Management)
• Experience working with tools such as ServiceNow, JIRA, AppDynamics
• Knowledge of the complete software development lifecycle (SDLC)
• Background in business analysis, consulting, or system testing
• Proven track record of delivering consultancy and technical support to clients
• Willingness to travel between office locations and client sites as needed (primary location: Gurgaon)
• Core Java with hands-on experience using Eclipse IDE
• Working knowledge of Java frameworks including Hibernate, JSP/JSF, and web services
• Strong troubleshooting and debugging skills with systematic problem-solving approach
• Database expertise with solid SQL proficiency, preferably Oracle Database
• Shift Timing- Morning (8 AM to 4:30 PM), Evening (2.30 PM to 11 PM), Night (Occasional) 10:30 PM to 7 AM.

Preferred

• Java certification
• Cloud platform experience (AWS or Azure)

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development.

• Competitive salary and employee benefits scheme.
• Flexible working hours, we value work-life balance.
• Maternity/ Parental (including secondary) leave policy.
• A cab facility is available in Delhi/NCR.
• Meal facility available
• Free Medical Insurance

So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know