Client Services and Collection Specialist

This role ensures seamless post-sale customer service and efficient collection management, covering the full journey from Sales Confirmation to the completion of all purchase-related obligations.

Key Responsibilities:

• Act as the main point of contact for clients after Sales Confirmation until full completion of purchase obligations.
• Issue Reservation Forms, track required documents, and support clients with onboarding requirements.
• Coordinate with internal departments (Sales, Finance, Projects, Legal) to ensure smooth post-sale operations.
• Manage payment schedules, monitor receivables, and ensure timely collection of installments.
• Communicate with clients regarding upcoming payments, send reminders, and issue receipts.
• Handle customer inquiries related to payment plans, contracts, and property documentation.
• Assist in preparation and issuance of Sale & Purchase Agreements (SPA) when applicable.
• Maintain accurate records of client interactions, payments, and documentation in CRM systems.
• Escalate and follow up on overdue accounts while maintaining positive client relationships.
• Support handover process by ensuring all financial and contractual obligations are fulfilled.
• Prepare periodic reports on collections, outstanding balances, and client servicing KPIs.
• Contribute to continuous improvement of customer service processes and collection efficiency.
• Manage Sales registration process in the Dubai Land Department (DLD) system, including submission of required documents, payment of fees, and coordination with clients for smooth transitions.
• Arrange and attend meetings with clients inside or outside the office to address service, payment, or documentation matters.
• Coordinate and liaise with multiple real estate agents representing clients, ensuring smooth communication, documentation, and payment follow-up.

Requirements:

• Bachelor’s degree in Business Administration, Finance, or related field.
• 3+ years of experience in client services, collections, or customer relations (preferably in real estate/developer sector in the UAE).
• Strong knowledge of post-sale property processes including SPAs, payment plans, and handover procedures.
• Excellent communication skills in English (any additional language will be an advantage).
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in MS Office and CRM systems.
• Ability to handle sensitive client issues with professionalism and discretion.

Job Type: Full-time

Pay: From AED7.00 per month

Experience:

• three: 6 years (Preferred)