Client Services Coordinator / منسق خدمة العملاء

Duties and Responsibilities :

• Receive calls from patients and answering for their questions and doubts.
• In case the doctors are unavailable or engaged to important meetings
• Should be informed to the patients and make new appointment.
• Make appointments for the patients of the clinics/units
• Remained the patients one day before their appointment.
• Schedule re appointments for new, follow up and urgent patients
• Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
• Prepare and updates weekly appointment schedules.
• Two days a week will be reserved for operations and on call physicians
• Contact patients with appointments and remind them one day in advance to minimize problems.
• Provide personalized coordinated care, and support for patients and families.
• Treat people with dignity, compassion, and respect.