Client Services Coordinator

Join a Team That Helps People When They Need It Most

Hurst Limontes is a growing and established Law Firm that has been helping Hoosiers and their families for over 50 years! We are Local & Dedicated to helping injured people navigate some of the most difficult moments in their lives. When someone calls our office, they are often dealing with stress, uncertainty, and physical pain. The first voice they hear matters.

We are looking for an energetic Client Services Coordinator who can create an exceptional first impression while helping keep the Office running smoothly.

This is not a passive role. The right candidate will be organized, proactive, and comfortable handling multiple tasks at once while ensuring every caller feels heard and supported.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in being the person who keeps things moving, we want to meet you.

Position Overview

The Client Services Coordinator serves as the first point of contact for our clients and prospective clients. This role requires someone who can manage multiple phone calls, perform detailed client intakes, and ensure calls are routed efficiently to the appropriate team members.

This person also takes ownership of the front desk experience by managing mail, scanning documents, and maintaining office supplies.

We are looking for someone who does not wait to be told what to do, but instead sees what needs to be done and takes initiative.

Key Responsibilities

Communication & Phone Management

• Answer incoming calls promptly and professionally
• Conduct detailed client intakes for potential new cases
• Gather key information from prospective clients in a calm and professional manner
• Route calls to the appropriate attorney or staff member
• Manage multiple calls while maintaining excellent client service
• Ensure every caller receives a positive and professional experience

Support with Office Operations

• Serve as the first point of contact for clients and visitors
• Maintain a welcoming and organized environment
• Ensure calls are prioritized and handled efficiently

Mail & Document Management

• Receive, sort, and distribute incoming mail
• Scan and upload documents into the firm’s case management system
• Maintain accurate digital records

Office Support

• Order and maintain office supplies
• Assist with administrative tasks as needed
• Support attorneys and staff by ensuring communication flows efficiently

What Makes Someone Great in This Role

The best candidates for this position are:

✔ High energy and positive
✔ Comfortable handling multiple calls and tasks at once
✔ Sales-oriented and confident speaking with new clients
✔ Organized and detail-oriented
✔ Proactive and self-motivated
✔ Team players who enjoy helping people

A great Client Services Coordinator takes ownership of the client experience and understands they are the first impression of the firm.

Qualifications

Preferred qualifications include:

• Prior experience in reception, customer service, or client intake
• Experience in a law firm, medical office, or professional services environment is a plus
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong computer and data entry skills
• Ability to remain calm and professional when speaking with clients in stressful situations

Schedule

This is an in-office position with a consistent schedule:

Monday – Friday
8:30 AM – 5:00 PM

Punctuality and reliability are essential for this role.

Compensation & Benefits

• Competitive hourly wage based on experience
• Paid time off - including the entire Week Off between Christmas and New Years!
• Professional work environment
• Opportunity to grow within a respected and expanding law firm
• Supportive team culture

Why Work at Hurst Limontes

At Hurst Limontes, we believe that clients matter and people matter. Our team works together to provide outstanding service while maintaining a professional and supportive workplace.

We train our Staff to be the Best Version of themselves every day. We have regular staff meetings, luncheons and get togethers. We celebrate and support each other as a team. Check out our Join our Team Page to learn more.

Every role in our firm contributes to helping clients move forward after an accident or injury. The Client Services Coordinator plays a critical role in that mission.

How to Apply

Please submit your resume and a brief message to Operations Manager, jvaught@hurstlimontes.com explaining:

Why you believe you would be a great first impression for our clients.

If someone called our office after being injured in an accident and sounded upset or overwhelmed, what would you say to help them feel comfortable speaking with our firm?

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Employee assistance program
• Employee discount
• Happy hour
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance
• Volunteer time off

Work Location: In person