Client Services Coordinator

Wilhelmsen Ship Services is a global maritime services provider with local operations offering ship supply, technical services, crew logistics, and husbandry support to commercial vessels. The company ensures timely delivery of provisions, spare parts, technical repairs, and regulatory-compliant services to keep ships operational and crews supported.

About the role
We’re hiring a Client Services Coordinator to deliver exceptional client experiences, support account teams, and ensure smooth project delivery. You’ll be the primary day-to-day contact for clients, coordinating communications, schedules, and administrative needs.

What you’ll do

• Serve as main client liaison for routine requests, status updates, and scheduling.
• Coordinate project timelines, meetings, and handoffs between clients and internal teams.
• Prepare client-facing materials: proposals, status reports, invoices, and presentation decks.
• Maintain CRM records, track deliverables, and follow up on action items.
• Assist account managers with onboarding, renewals, and client communications.
• Monitor client satisfaction and escalate issues to relevant teams.
• Support billing and basic contract administration tasks.

Requirements

• 2+ years experience in client services, account coordination, or customer success.
• Strong communication and interpersonal skills; professional client manner.
• Organized, detail-oriented, and able to manage multiple accounts simultaneously.
• Proficient with CRM tools (Salesforce, HubSpot, or similar), MS Office/Google Workspace.
• Basic understanding of project management and reporting.
• Problem-solver with a proactive, service-first attitude.
• English required; Arabic a plus. Eligible to work in Qatar.

Nice-to-have

• Experience in agency, consulting, or B2B services.
• Familiarity with invoicing processes and basic contract terms.

Job Type: Permanent

Pay: QAR55.00 - QAR70.50 per hour

Expected hours: 40 per week

Work Location: In person