Client Services Manager- Weekends

COMPENSATION: $325 per day shift

SCHEDULE: Every Other Saturday and Sunday 8a-5p ($325 per day shift x 2 days = $650 per weekend)

We are a constantly growing home care company seeking a Client Services Manager for Weekends to work every other Saturday and Sunday 8a-5p to join our team and provide exceptional customer service to clients, families, and professionals. This can be a remote position. The primary responsibility of this role is to handle after hours call volume responsively providing a high level of customer service to clients/families/professionals. The Client Services Manager for Weekends is responsible for building and strengthening client/family/professional relationships and ensuring delivery of services that exceed expectations and facilitate increased client retention. Timely communication, ability to work in a team setting as well as with autonomy, managing client needs and educating them about our services and community resources are important responsibilities of this position.

Qualifications include:

• 1 - 2 years’ experience in quality assurance, client retention or customer service management
• Social Worker, Case Manager or comparable education and experience in geriatrics desired
• Excellent communication skills – articulate, good listener, professional, empathetic, persuasive
• Skilled at developing relationships and loyalty quickly through utilizing a modest and client-service oriented approach
• Strong critical thinking, analytical skills and well-organized
• Knowledge of private duty home care industry, home health care, senior housing and resources for seniors is a plus

ABOUT FAMILY & NURSING CARE:

• Award-winning home care company founded in 1968.
• Largest single-site provider of non-medical home care services in the U.S.
• Provides personal care, companion care, respite care, live-in and overnight care, and support for older adults and people with disabilities or recovering from illness or injury.

COMPANY STATS:

• $65 million company.
• 100+ team members and 1500+ caregivers.
• Serves tens of thousands of clients and families.

Join Family & Nursing Care to make a difference in the lives of older adults and people in need of compassionate home care services.