Client Services Support Delivery Consultant

We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data. It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care. We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place.

We’re seeking a client-focused, detail-oriented Senior Delivery Consultant to lead change and incident management for a key healthcare client. In this role, you will serve as a trusted advisor , ensuring seamless performance of critical electronic healthcare systems that directly impact clinicians and patient care.

If you’re motivated by solving complex challenges, building strong client relationships, and driving meaningful outcomes, this is your opportunity to make a real impact in healthcare technology .

• Remote role based in the United States
• U.S. citizenship required
• Requires 80–100% travel to client sites

• Serve as the primary point of contact and trusted advisor for all change and incident management activities at a client site
• Lead the end-to-end lifecycle of incidents and defects , ensuring timely resolution and clear, proactive communication
• Manage change requests and system enhancements , partnering with technical teams and stakeholders to deliver impactful improvements
• Analyze system trends, performance data, and client feedback to identify and drive continuous improvement opportunities
• Develop and deliver clear communication strategies , including executive updates, reporting, and presentations
• Collaborate across consulting, product, engineering, and support teams to anticipate client needs and drive successful outcomes

Experience

• 5+ years in client-facing healthcare IT roles , with a focus on EHR/EMR systems (Cerner Millennium strongly preferred)
• Proven experience managing incident and change processes in clinical or healthcare environments

Skills

• Strong understanding of ITIL practices , including incident and change management
• Excellent communication, stakeholder management, and negotiation skills
• Analytical mindset with a passion for problem-solving and process improvement

Preferred Certifications

• ITIL Foundation, CSM/CSP, or similar
• Cerner or other EHR/EMR certifications

What Success Looks Like

You proactively manage incidents, changes, and enhancements to create a seamless experience for clinicians and administrative users . Your work directly improves client satisfaction, system adoption, and ultimately patient care outcomes .

At Oracle, we believe we have a moral obligation to leverage our resources, knowledge, and expertise—as well as our successes in other industries—and apply them to healthcare and health research to make a meaningful impact. Healthcare is personal, and the work we do truly makes a difference for providers and patients.