Client Strategy Manager

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

Client Strategy Manager

POSITION LOCATION

New York, NY or Richmond, VA (Hybrid)

YOUR ROLE

The Client Strategy Manager will play a critical role in shaping how CareScout understands, reaches, and serves the many customers who make up the aging and caregiving ecosystem. Our products serve aging individuals, their families and support networks, and the providers and payors who guide them through important decisions. Each of these groups has distinct needs and considerations, and this role will bring clarity to how we define, segment, and serve them. To meet those needs, the role will focus on how we engage and support our institutional partners (e.g., long-term care insurers, affinity organizations), helping them to overcome barriers, activate solutions, and ultimately better serve the end customer. By translating insights into actionable strategies, the Client Strategy Manager will help CareScout reach customers more effectively and deliver solutions that create meaningful impact.

What you will be doing

• Turn insights into strategy by building frameworks, recommendations, and activation plans that guide how CareScout reaches, serves, and supports clients
• Develop a holistic understanding of CareScout’s diverse clients; Work closely with Marketing and CX to identify segments, surface their unique needs, and identify opportunities to better serve them
• Collaborate with Partnership Distribution team to engage and activate partners (e.g., long-term care insurers, affinity organizations), run analysis and make recommendations to help deliver value to the end customer
• Work cross-functionally to define customer journeys and critical moments, designing strategies for CareScout to meet customers where they are with timely, relevant offerings
• Collaborate with peers in CX to embed voice of the customer and customer insights into every aspect of our strategy from product to distribution to service
• Assess CLTV and segment economics to guide prioritization and identify levers to improve outcomes and long-term value
• Evaluate and prioritize segments by assessing value, strategic fit, and scalability of reach, ensuring CareScout focuses where we can drive the most top-of-the-funnel growth
• Collaborate cross-functionally with Product, Marketing, Distribution, and Operations to adjust and align strategy with execution
• Develop executive-ready materials to communicate insights, priorities, and recommendations to senior leadership
• Monitor performance and impact of client strategies, using data and feedback loops to refine approach
• Support special strategic projects as priorities evolve, bringing structure and problem-solving to new opportunities

What you bring

• 5-7 years of relevant experience in strategy consulting, customer insights, or a related role
• Strong analytical skills and quantitative foundation, with ability to use data and structured analysis to break down complex problems and drive recommendations
• Proven ability to translate insights into strategy, building frameworks, recommendations, and action plans to drive impact
• Ability to influence cross-functionally without direct authority, building trust and alignment across teams to move initiatives forward
• Excellent verbal and written communication skills, with ability to tailor insights and recommendations to senior leadership and external partners
• Comfort navigating complex ecosystems with multiple stakeholders (e.g., insurers, providers, distribution partners), aligning diverse needs into coherent strategies
• Experience leading high-impact projects end-to-end, driving execution discipline and measurable results
• Intellectual curiosity and empathy for clients, with commitment to understanding their journeys and challenges to better serve them
• Proficiency in core strategy tools (Excel, PowerPoint); Experience with data visualization tools a plus

For candidates based in the New York City Metropolitan area, the base salary pay range for this role starts at $125,000 up to the maximum of $160,000. An employee’s pay position within the base salary pay range will be based on several factors at the time of this job posting including but not limited to geographic location, experience, and qualifications. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors to ensure pay equity within the organization.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services