Client Success & Activation Manager

Client Success & Activation Manager

Turn premium salon partnerships into unforgettable brand experiences.

Location: Dubai, UAE

Full-Time

Industry: Professional Haircare Distribution

Your Mission

You don’t just manage accounts — you activate them.

Your goal is to turn every salon purchase into a success story by planning impactful in-salon events, ensuring training is delivered, visuals are updated, and clients feel guided — not abandoned. You’ll sit at the intersection of sales, education, and marketing, to bring structure and care after the sale, helping clients experience the brand fully and consistently.

What You’ll Do

1. Salon Activations & Events

• Plan and execute offline salon activations: launches, backwash days, beauty events

• Meet clients to define goals, themes, and scopes

• Brief operations, marketing, and warehouse for smooth execution

• Track event outcomes and learn what moves sales

2. Post-Sale Client Journey Support

• Ensure new salon partners receive the promised support (training, visuals, materials)

• Create checklists and timelines to track activation steps

• Schedule follow-ups to help identify gaps and flag needs to sales or education team

• Act as the client’s activation point of contact, not their sales or education lead

3. In-Salon Visuals & Brand Presence

• Own execution of in-salon branding and marketing visuals

• Coordinate production and installation of wall logos, stands, and window displays

• Manage shelf talkers, stickers, and other physical brand materials

• Ensure salons reflect brand quality and consistency

4. Promotional & Seasonal Campaigns

• Align with marketing and sales teams to implement seasonal activations (e.g. Pink October, Holiday kits)

• Coordinate promotional rollouts across key salons

• Ensure timely delivery of campaign visuals and activation kits

5. Feedback & Activation Reporting

• Collect structured feedback from salons after activations

• Document issues or needs raised by the client

• Share insights with Sales, Education, and Marketing to improve future activations

What Makes You a Great Fit:

• Have experience in salon, retail, or brand activation environments

• Are highly organized and love making sure things are done on time

• Have an eye for detail and high standards for brand representation

• Know how to follow up and coordinate across departments

• Enjoy seeing a project go from promise to reality — without needing the spotlight

Job Type: Full-time

Pay: AED180,000.00 - AED240,000.00 per year