Client Success Coordinator

Are you organized, detail-obsessed, and love creating great client experiences? Are you looking to use your creativity to help bring our clients' brands to life? If so, Pop! Promos wants you! At Pop! Promos, we are an award-winning, growing company that creates on trend, full color promotional products that help brands stand out and connect with their audiences. Voted one of PPAI's 2025 "Greatest Companies to Work For" in our industry, we pride ourselves on our great company culture and strong values, propelled by our ambitious and forward-thinking team.

We’re looking for a Client Success Coordinator who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering excellent service. This role is perfect for someone who has a friendly, positive attitude, enjoys interacting with clients daily and works well in a team-oriented environment.

At Pop! Promos, we enjoy the flexibility of our hybrid policy. Join us in office three days a week, and work-from-home for two days a week!

What You’ll Do:

• Manage and execute client orders: Process POs and finalize the order process with clients accurately and efficiently, ensuring on time production timeline and delivery.
• Support the Sales team: Help the team uncover business and complete pre-order tasks including pricing, lead mining, sending samples, artwork and proofs to clients.
• Showcase creativity: Collaborate with clients and our Art team to bring their visions to life; helping to create mockups that reflect the brand’s vision and meet project specifications.
• Deliver exceptional post order support: resolve issues, respond to inquiries and escalate when needed.
• Collaborate with internal teams with Sales, Marketing, Production, Shopping and other Client Success team members to ensure client satisfaction and timely production and delivery.
• Maintain accurate client records in our SugarCRM system including order details, production updates, communications and shipping information.

What We’re Looking For

• Bachelor’s degree in Business, Communications, or related field.
• 2-4 years of experience in a customer service or client-facing support role.
• Strong attention to detail and organizational skills.
• Problem solver with a friendly, service-oriented attitude.
• Excellent verbal and written communication skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Comfortable working in a metrics-driven environment with KPIs.
• Proficiency with CRM or order management systems.

Why You’ll Love It Here

• Competitive base salary commensurate with experience and market
• Comprehensive Benefit Package including health Insurance, dental and vision, STD and LTD, company paid Life Insurance and retirement plan with competitive company match
• Paid time off, company holidays and flex holidays
• Frequent company-sponsored team activities
• Exceptional career advancement opportunities
• Fun, dog friendly office
• Summer Fridays

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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