Client Success Coordinator

Description:

Company Overview

Rocket55 is a full-service digital marketing agency that’s been driving measurable growth for clients for over 15 years. We thrive at the intersection of innovation, data, and creativity—constantly evolving to stay ahead in the ever-changing digital landscape. Our team is a collective of curious, driven digital enthusiasts who collaborate to deliver outstanding results for clients across industries.

At Rocket55, we value curiosity, collaboration, adaptability, and a relentless pursuit of results. Join our Minneapolis-based team and help us continue to build strong, lasting partnerships with our clients.

Job Summary

The Client Success Coordinator plays a vital supporting role within the Client Success Department, assisting the Director of Client Success and Senior Client Success Managers with their day-to-day account management and operational responsibilities. This entry level position is designed for a detail-oriented, proactive individual eager to learn the agency landscape and grow within the client services field.

The ideal candidate will bring exceptional organizational skills, a client-first mindset, and a strong willingness to contribute to both internal processes and client-facing initiatives. This is a collaborative role that bridges communication between departments to help ensure seamless project execution and client satisfaction.

Key Responsibilities

Client Support & Communication

• Assist Senior Client Success Managers in managing day-to-day client communications.
• Schedule and help prepare agendas, recaps, and reports for client meetings.
• Document key action items, timelines, and deliverables from meetings and ensure follow-up.
Support the maintenance of client records and account documentation in project management systems (e.g., Accelo).

Project Coordination

• Partner with internal teams (SEO, Paid Media, Content, Design, Web Development, and Project Management) to ensure the timely delivery of client projects.
• Help track project timelines, deliverables, and approvals.
Support budget tracking, invoice reconciliation, and client billing preparation as directed by senior team members.

Reporting & Analysis

• Assist in the preparation of client performance reports, pulling and organizing data from key analytics platforms (e.g., Google Analytics, Google Ads, social media platforms).
Compile insights and notes for presentation review by Senior Client Success Managers and the Director of Client Success.

Internal Collaboration

• Facilitate communication between service teams and account leadership to align on client strategy and execution.
• Help coordinate internal meetings and share updates on account progress or risks.
Contribute to process improvement by documenting and sharing team learnings and efficiencies.

Professional Development & Learning

• Stay informed on current digital marketing trends and tools.
• Participate in team training sessions, lunch-and-learns, and workshops to expand marketing knowledge.
• Shadow senior team members to build foundational client management and strategic communication skills.
  

Requirements:

Education & Experience

• Bachelor’s degree in Marketing, Communications, Advertising, Business, or related field.
• 0–2 years of experience in a marketing, account coordination, or client service role (agency experience a plus).

Skills & Attributes

• Excellent organizational and time management skills with a strong attention to detail.
• Strong verbal and written communication abilities.
• Positive, collaborative, and proactive team player.
• Fast learner who’s eager to grow in digital marketing and client management.
• Comfortable with fast-paced, dynamic environments.
• Familiarity with digital marketing concepts such as SEO, PPC, content strategy, or social media marketing preferred.
Experience with Google Workspace, project management tools (Accelo or similar), and analytics platforms is a plus.

Compensation & Benefits

Salary Range: $50,000 – $70,000 (depending on experience and qualifications)

Total Compensation Package:

• Health, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Paid Time Off and Holiday pay (including Floating Holiday)
• Complimentary parking
• Flexible work schedules
• Opportunities for training, mentorship, and advancement within the Client Success Department

Commitment to Inclusion

Rocket55 is an equal opportunity employer dedicated to creating an inclusive work environment free from discrimination and harassment. We believe diversity fuels innovation and creativity and strive to ensure every team member feels valued, supported, and empowered to reach their full potential.