Client Success Executive

Position Title: Client Success Executive

Timings: 5:00 pm - 2:00 am (Onsite)

Department: Sales Department

Location: Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad

About Us: IKONIC is a US-based IT company headquartered in Miami, Florida, serving clients globally for over 9 years. Were known for building scalable digital solutions and high-performing product teams. Innovation, ownership, and outcomes are core to how we work.

Position Purpose:

We seek talented and driven individuals to join our team as Client Success Executives for our Clientele in the US. The candidates should possess at least 1 years of experience with Sales in the service industry, specifically IT & Software services. Exceptional English proficiency is paramount for this role. IELTS would be a plus.

Education & Professional Qualification:

• Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed local/foreign University.
• Certification(s): Not mandatory, but certification in a relevant field is a plus.
  
  
  

Experience:

• Minimum 1 year of relevant experience with Client Success Executive with direct client coordination experience and sales through freelancing platforms.
• Proficiency in English communication is mandatory.
  
  
  

Responsibilities:

• Cultivate and maintain strong relationships with clients as their primary point of contact.
• Schedule regular one-on-one meetings to deepen engagement and understanding of client objectives.
• Collaborate across departments to develop tailored success strategies for individual clients.
• Identify opportunities for product/service enhancements to better meet client needs and goals.
• Issue Resolution addresses client concerns promptly and effectively, ensuring timely resolution of issues.
• Additional skills in B2B sales and email marketing are highly valued.
• Familiarity with LinkedIn Sales Navigator is a plus.
• Escalate critical issues when necessary and follow up to ensure client satisfaction.
• Renewals and expansion monitor client usage metrics to identify contract renewal and expansion opportunities.
• Work independently and collaboratively with sales teams to drive contract renewals and explore and upsell opportunities.
• Gather and relay client feedback to inform product development and improve overall client experience.
  
  
  

Requirements

• Minimum 1 year of demonstrated experience with Client Success in the service industry with international clients.
• Strong communication and interpersonal skills
• Technical knowledge of modern stacks such as MERN, Laravel, and AI/ML is a strong plus.
• Strong knowledge of successful client success strategies
• Proficiency in English communication and engaging clients effectively.
• Additional skills of IELTS are highly valued.
• Familiarity with client relationships.
• Exceptional communication skills, particularly in engaging and retaining clients.
• Proven ability to multitask, work independently, and collaborate within a team environment.
• Results-driven with a focus on client feedback and process improvement.
  
  
  

Benefits

• EOBI
• Provident Fund
• Medical Health Insurance
• Annual Leaves
• Casual leaves
• Sick Leaves
• Bereavement Leaves
• Marriage Leaves
• Paternity Leaves
• Maternity Leaves
• Recreational area for in-house games
  
  
  

Why Should You Join IKONIC?

At IKONIC, we believe in providing development opportunities to all its employees which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:

• A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks.
• A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in and we aim to nurture it.
• Market Competitive Compensation based upon your professional qualifications and skill set.
• As an Equal employment opportunity provider. All employment associated decisions are based on an individual's merit.
  
  
  

Note: Above goals and job descriptions are indicative and subject to change.