Client Success Executive

About Animaker Media

Animaker Media is a fast-growing digital marketing agency helping global brands scale through performance-driven strategies. We specialise in SEO, paid ads, social media marketing, content creation, and brand growth solutions. We believe in results, innovation, and continuous learning.

Position Overview
We are looking for a Client Success Executive responsible for managing and retaining existing clients for our digital marketing and SEO services. The ideal candidate will act as the primary point of contact, ensuring client satisfaction and long-term relationships.

Key Responsibilities:

• Handle day-to-day communication with existing clients via calls, emails, or chat
• Ensure high client satisfaction and work towards client retention
• Coordinate with internal teams (SEO, content, and marketing) to deliver client requirements
• Address client queries, concerns, and provide timely resolutions
• Monitor ongoing projects and provide regular updates to clients
• Identify opportunities for upselling or improving services based on client needs
• Maintain records of client interactions and feedback

Requirements:

• Excellent communication and interpersonal skills
• Basic understanding of digital marketing and SEO services
• Strong problem-solving and coordination abilities
• Ability to manage multiple clients and tasks simultaneously
• Prior experience in customer support or client servicing (preferred)

Preferred Skills:

• Familiarity with CRM tools
• Knowledge of SEO basics and digital marketing strategies
• Strong organisational and time management skills

Salary: 40,000-60,000 PKR

Location: G Block DHA Phase 1, Lahore

Job Type: Full-Time (On-Site)

Timings: 6pm-3am (Night-shift), Mon-Fri

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person