Client Success Operations Associate

The Client Success Operations associate plays a pivotal role in supporting Client Success Partners globally, by managing strategic and tactical non-client-facing activities. This role collaborates across functions to ensure the successful execution of sponsorship package deliverables, driving operational excellence and enhancing client satisfaction at conferences.

Key Responsibilities

• Collaborate with Client Success Partners to execute sponsorship package components, including logos, registrations, product literature, session documentation, session scheduling and booth selection.

• Build and maintain Exhibitor Portals in the Event Management Platform (Rainfocus) for all conferences, ensuring quality standards and serving as the primary support contact for internal teams.

• Oversee the maintenance and accuracy of client communication templates and reporting tools within Rainfocus.

• Work effectively with stakeholders across exhibitor operations, content, business solutions, registration and marketing to ensure smooth delivery.

• Maintain expertise in exhibit products and workflows, ensuring standard operating procedures are followed with efficiency and accuracy.

• Develop, maintain, and improve process documentation and reporting capabilities (e.g., Activity Tracker, Dashboards), enabling the Client Success team to proactively expand client relationships.

• Identify and implement technology-driven solutions to automate repetitive tasks and enhance workflow efficiency.

Requirements

• Bachelor’s degree or equivalent experience in business, event management, operations, or related field preferred

• Highly organized, with exceptional attention to detail and accuracy.

• Proven ability to manage multiple tasks and deadlines in a fast-paced, dynamic environment.

• Strong professional communication skills, both written and verbal.

• Ability to work independently and collaboratively within a global team.

• Proficiency in the MS Office suite and Google Workspace; experience with event management platforms is highly desirable.

• Proficiency in MS Excel and/or Google Sheets, including the ability to create complex trackers, interactive dashboards, and automate processes using formulas, pivot tables and charts.

• Strong problem-solving and troubleshooting abilities.

• Willingness to work flexible hours to support global teams and occasional travel, as required.

• Eagerness to learn new technologies and tools and adapt quickly to new processes.

Glossary

• Client = Exhibitors / sponsors who purchased a sponsorship package at a Gartner conference / engagement.

• Product = sponsorship package purchased by the exhibitor/sponsor
  
  
  

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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Job Requisition ID:106768

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