Client Support Analyst

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Opportunity Overview:

Client Support Analyst is onsite position based in Houston, TX. This is a 1-year contract assignment.(W-2) You will work in the Natural Gas and Retail Energy market. You will support our client's Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across most deregulated markets.

Your responsibilities and processes, you would be involved in include commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications, amongst others. You would an experienced individuals with a winning attitude and a commitment to exceptional service levels. You will report to the onsite Manager.

Your Day-to-Day:

• You will be a critical post-deal liaison between the Client, Brokers, and the Sales Team. We are looking for a professional who can conduct operational resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution.

You will be the primary contact for brokers and sales representatives. You will navigate post-deal inquiries, including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.

• You will conduct complex operational analyses to support informed decision-making within the department , being a trusted advisor to all partners.

• You bring experience with the retail energy and gas market, demonstrate a winning attitude, and excels where customer advocacy are important.

Who You Are:

• High School Grad / GED

• Bachelor's or Equivalent Experience

• Experience: 2 years

Our Safety Pledge to You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple!

Why WECTEC Staffing Services?

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network.

WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

• Comprehensive Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $35.00/hr to $40.00/hr

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com

Get connected with WECTEC Staffing Services on social media: LinkedIn

Equal Opportunity Employer including Veterans and Individuals with Disabilities

#LI-Onsite