Client Support Coordinator - Employment & Labor

Posted on February 20, 2026

Culture and Engagement at Dentons

Fostering an inclusive and welcoming culture is a core priority at Dentons. We are committed to creating an environment that values and respects the contributions of all colleagues. By attracting, supporting, promoting and retaining highly qualified individuals of various backgrounds and experiences, we strengthen our ability to provide innovative solutions, deliver exceptional client service, and advance the success of our Firm. Dentons takes an active approach to promoting a collaborative and inclusive workplace by investing in professional development and culture initiatives.

Responsibilities

Dentons US LLP is recruiting a Client Support Coordinator to support client onboarding and new matter set up. This role is pivotal in ensuring a seamless client onboarding experience, managing the opening of new client matters, preparing, and tracking engagement letters, and serving as a liaison between the attorneys and the administrative support team. The ideal candidate will have a keen eye for detail, excellent communication skills, and a proactive approach to client service. This is a hybrid position, 3 days in office and 2 days remote.

Client Onboarding & Intake:

• Coordinate the end-to-end intake process for new clients and matters, from attorney hand off through the conflicts check and clearance, engagement letters and new matter set up.
• Maintain regular contact with both the client and the attorney team to ensure a smooth and timely process and anticipate next steps.

Engagement Letters:

• Oversee the preparation, review, distribution and tracking of engagement letters sent to the client as soon as conflicts are cleared.
• Monitors the drafting, review, and distribution of engagement letters to perspective clients when work is delegate.
• Tracks the status of engagement letters and follow up to ensure timely execution and return.

Internal Coordination:

• Serve as a liaison between attorneys, paralegals, and administrative support teams to facilitate smooth client onboarding and matter setup.
• Follow up on Conflicts and New Matter requests to ensure efficient turn-round times.
• Navigate internal databases.
• Collaborate with billing, compliance, and docketing departments to ensure all client setup requirements are met.

Client Communication:

• Serve as a primary point of contact for clients during onboarding, providing updates and responding to inquiries with professionalism and discretion.

Process Improvement:

• Identify opportunities to streamline and improve client intake and engagement processes.
• Assist in developing and maintaining standard operating procedures and training materials.
• Conduct accessibility testing of websites and digital tools, including using screen readers to evaluate compliance with accessibility standards and identify usability issues.
• Perform other duties as assigned to fully meet the requirements of the position.

Pursuant with state laws, the salary range for this position is $65,000 - $80,000 based on experience and location. Dentons offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

Position qualifications

• The ideal candidate will possess a bachelor’s degree or equivalent experience, 2 years of legal experience in a law firm or professional services environment, preferably in a client-facing or administrative role
• Exceptional organizational skills, attention to detail, ability to prioritize, work independently, and multi-task
• Strong interpersonal and communication skills with the ability to effectively communicate with clients and external parties is essential
• Proficiency in Microsoft Office Suite is required
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Must demonstrate professionalism, discretion with confidential information and respect for ethical standards
• Availability to work overtime is required

Equal Opportunities

Dentons US LLP is an Equal Opportunity Employer – Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

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