Client Support & Reporting Analyst

About the Role

We are looking for a Client Support & Reporting Analyst with excellent communication skills and advanced expertise in MS Excel. In this role, you will manage client relationships, prepare insightful reports and dashboards, and support decision-making with accurate data analysis. Fresh graduates with exceptional Excel skills and analytical ability are highly encouraged to apply.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring smooth support and long-term engagement.
• Conduct regular client check-ins to track progress and provide meaningful insights.
• Identify execution gaps and recommend practical solutions.
• Work closely with internal teams to ensure seamless client servicing.
• Design and maintain advanced Excel reports, dashboards, and presentations (using Pivot Tables, VLOOKUP, Power Query, Macros, etc.).
• Prepare professional business presentations in MS PowerPoint.
• Assist the Customer Success Manager in monitoring performance and driving client satisfaction.
• Meet or exceed defined KPIs and success metrics consistently.

Requirements

• Bachelor’s degree in Business, Commerce, or a related field.
• 0–3 years of experience in client support, account management, or data reporting. (Freshers with strong Excel skills are welcome.)
• Advanced proficiency in MS Excel (formulas, charts, automation, analytics).
• Strong skills in MS PowerPoint for reports and presentations.
• Excellent communication, problem-solving, and interpersonal abilities.
• Ability to multitask, take ownership, and deliver results under deadlines.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Work from home

Work Location: Remote