Client Support Representative

U.S BASED OPPORTUNITY ONLY

Bilingual (English/Spanish) IS REQUIRED

The Client Support Representative is responsible for providing prompt, professional, and high-quality support to clients through phone, email, and chat. This role requires a detail-oriented individual who thrives under pressure, excels in time management, and demonstrates strong critical-thinking skills to resolve complex client issues. The ideal candidate is empathetic, resourceful, and capable of handling a high volume of client interactions while maintaining an elevated standard of quality and service.

Roles and Responsibilities:

· Respond promptly and professionally to client inquiries via phone, email, and chat

· Handle escalated client requests with a calm, solution-focused approach within D365 Case mgmt

· Manage and prioritize multiple tasks effectively in a fast-paced environment

· Utilize strong time-management and organizational skills

· Show genuine empathy and understanding when addressing client concerns

· Maintain a supportive and professional tone during all communications

· Use critical-thinking and analytical skills to troubleshoot issues and identify root causes

· Implement effective resolutions to client issues with OPUS and D365 programs

Qualifications:

. Bilingual (English/Spanish) IS REQUIRED

· College graduate of any 4-year course, allied health course is an advantage.

· Minimum 2 years of customer service experience in any field required.

· Experience in US Healthcare and Workers’ Compensation is an advantage.

· Prior knowledge of US pharmacy procedures, medical terminology, and the use of common medications preferred.

· Knowledge of HIPAA principles and standards is an advantage.

· Proficiency in Microsoft suite of products specifically Word, Excel and Outlook preferred.

· Exposure to Microsoft Dynamics 365 is an advantage.

· Must have excellent organizational, communication and customer service skills.

· Keen attention to detail.

· Excellent follow-through abilities and ability to coordinate several items simultaneously.

· Exercise considerable discretion, maintain confidentiality and practice independent judgment.

· Work as a team player in conjunction with all areas of the organization.

· Practice professional phone etiquette.

· Demonstrates initiative to proactively solve issues with minimal supervision.

· Typing speed of > 45 words per minute preferred.

Competency

Must have excellent organizational, communication and customer service skills, attention to detail, excellent follow-through abilities and the ability to coordinate several items simultaneously; exercise considerable discretion, maintain confidentiality and practice independent judgment; work as a team player in conjunction with all areas of the organization. Professional phone etiquette. Demonstrates initiative to proactively solve issues with minimal supervision.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote