Find The RightJob.

Client Support Specialist III, Benefits

ABOUT COASTAL

At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.

All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.

Coastal Payroll is seeking a dedicated and enthusiastic Client Support Specialist III to join our dynamic Client Support team. As a Client Support Specialist, you will play a crucial role in delivering exceptional customer service and ensuring seamless payroll processing for our valued clients. This position acts as the primary liaison for a portfolio of clients, providing comprehensive support, training, and issue resolution.

WHAT YOU'LL DO

Client Management: Oversee and manage designated portfolio of clients. This includes assisting clients with benefit renewal builds, working with brokers and client contacts to obtain all necessary benefit data, uploading employee data and enrolling employees in benefit plans, and ensuring clients have all necessary data in payroll platform for proper ACA reporting
Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities focused on benefit management. Training clients on open enrollment function, train clients on how to utilize benefit administration and assist clients with trouble shooting and benefit discrepancies
Benefit Analysis: Help clients analyze payroll reports and develop reporting ls to meet business needs
Customer Service: Resolve incoming calls and support cases, delivering top-notch customer service with every interaction
Professional Development: Work directly under company management to deepen your benefits knowledge and become an expert in the field

WHAT YOU'LL BRING

Industry Experience: Proven knowledge and/or experience in customer service and operations within benefits, ACA, payroll and human resources functions
Communication Skills: Strong phone and web-based customer service skills, with the ability to communicate clearly and effectively
Technical Proficiency: Proficiency in Microsoft Office products (Excel, Word, Outlook)
Multitasking Ability: Ability to work in a fast-paced environment
Organizational Skills: Strong verbal and written skills, with a keen eye for detail and accuracy
Analytical Skills: Solid math and analytical skills to effectively support clients
Educational Background: A BS/BA degree or equivalent work experience

WHAT WE OFFER