Client Technical Support

Job Summary:

Join TSUNAMI USA as a key member of our Support Team! Step into a fast‑growing company where cutting‑edge technology meets exceptional white‑glove service. In this customer‑focused role, you’ll support users of Tsunami, our state‑of‑the‑art security camera system delivering crystal‑clear night vision, seamless 360° views, and backed by an outstanding support team.

Job Description:

You’ll work directly with clients to troubleshoot connectivity issues, monitor system performance, assist with R&D, and provide top technical support. This position provides exposure to a wide variety of technological solutions in a client-based role.

We’re looking for intuitive, curious fast learners, ideally with experience in IP cameras, NVRs, Wireless Networking, Bridged Networking, or general technical support. If you are looking for knowledge-based growth in a technology-based role, this is the position for you!

Core Requirements:

• Provide outstanding customer service over the phone with a calm, professional attitude
• Deliver true white‑glove support = going the extra mile in every interaction
• Collaborate seamlessly with clients, field technicians, and internal teams
• Stay organized, multitask effectively, and adapt quickly to shifting priorities
• Work independently with strong ownership of your task load
• Take initiative by digging deeper into issues and proactively identifying solutions

Preferred Qualifications:

• Experience working with wireless networking (i.e. Bridges & PTP Networks)
• Familiarity with routing technology
• Understanding of networking equipment, particularly surveillance platforms
• General helpdesk or technical support experience.
• Solid hardware troubleshooting knowledge.
• Knowledge of IP camera components and functionality.
• Previous experience in a technical support role
• Passionate about technology and its functionality

Why Choose Tsunami?

We’re a small, fast‑moving team making a big impact; across the country, in local neighborhoods, and even in the news. Here, you’ll join a driven, collaborative group that’s anything but ordinary. Our culture is supportive, tight‑knit, and built on trust, accountability, and a shared commitment to excellence. We celebrate curiosity, encourage creative problem‑solving, and give you the room to take ownership and make real contributions from day one.

At Tsunami, growth isn’t just a possibility, it’s expected. We offer meaningful opportunities to sharpen your skills, step into new responsibilities, and shape your career as we continue to evolve and expand together.

Pay: $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience:

• Wireless Networking: 1 year (Required)
• Network Troubleshooting: 1 year (Required)
• Surveillance Technology: 1 year (Preferred)
• IP Camera: 1 year (Preferred)

Ability to Commute:

• Knoxville, TN 37919 (Required)

Work Location: In person