Client Trainer

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us as a major player in the estimated $565 billion global meetings and events industry.

The Client Trainer for Passkey will be responsible for delivering high-quality training and education to Cvent’s clients on the Passkey product suite. This role involves designing, developing, and delivering instructor-led and virtual training sessions to ensure clients are proficient in using Passkey solutions effectively. The trainer will collaborate closely with internal stakeholders, including Product Development and Client Services teams, to ensure the training content is accurate, up-to-date, and aligned with client needs.

Key Responsibilities:

• Deliver instructor-led and web-based training sessions to clients on Cvent Passkey, ensuring clarity, engagement, and effective knowledge transfer.
• Conduct needs assessments and front-end analysis to identify client training requirements and performance gaps related to Passkey.
• Develop and maintain comprehensive training materials, including instructor guides, presentations, and e-learning content tailored to client audiences.
• Serve as a subject matter expert (SME) on Passkey, staying current with product updates, features, and best practices.
• Collaborate with Product Development and Client Services teams to communicate client feedback and requests for new features or training improvements.
• Manage scheduling and logistics for client training sessions, ensuring timely delivery and adherence to service level agreements (SLAs).
• Support ad-hoc training requests and provide ongoing client support to enhance product adoption and customer success.
• Promote the value of training programs and serve as a trusted advisor to clients, building strong relationships and brand awareness for the Learning & Development team.
• Participate in continuous improvement initiatives to enhance training delivery methods, including leveraging digital learning tools and AI where applicable.

Candidate Requirements/Qualifications

• Graduate or have a master’s degree in any field
• Proven experience in client-facing training roles, preferably in technology or SaaS product environments.
• Prior knowledge of Event and Hospitality Management industry is highly desirable.
• Experience in customer success roles for onboarding clients in product training shall be considered
• Excellent presentation, communication, and interpersonal skills.
• Must have experience in designing, developing, and delivering training material, developing a training strategy.
• Proficiency with training technologies and learning management systems (LMS).
• Ability to analyze client needs and translate them into effective training solutions.
• Comfortable delivering training in both virtual and in-person formats.
• Strong organizational skills with the ability to manage multiple training sessions and priorities.
• Passion for learning and development, with a commitment to helping clients succeed.