Clinic Chiropractic Assistant

The Clinic Chiropractic Assistant (CCA) provides support to patients in the Life Disc Center, from the initial visit throughout their health care journey in order to maximize the experience and health benefits. Responsible for assisting new and existing patients in the clinic, using strong interpersonal skills to provide efficient and effective communication to ensure a quality patient experience.

Essential Job Functions

• Introduces the patient to the office layout, policies, and conducts patient education duties as assigned.
• Coordinates patient care services on the first and second visit including preparation for the consultation and exam.
• Assists the doctor with clinical patient activities, patient flow, and patient charting.
• Cross trains and backup/assist with front desk duties.
• Performs intake consultation and/or exam functions and takes x-ray as directed by the doctor.
• Coordinates the patient report of findings including presenting information on chiropractic, facilitating the doctor’s report, and presenting care plan and finance options.
• Performs decompression, physiotherapy, laser therapy, and/or active care procedures as directed by the doctor.
• Assists with scheduling patients for follow up visits according to the doctor’s recommendations.
• Coordinates referrals and performs patient satisfaction follow up calls and reports.
• Participates in HUB clinic patient promotions and clinic marketing events, as assigned.
• Greets vendors, patients, students, and other visitors in a friendly, approachable, and professional manner and ensures that they are escorted to the appropriate areas.
• Ensures compliance with HIPAA and confidentiality standards.
• Maintains all patient care areas; ensures areas are clean, tidy, properly supplied, and ready for patients on a daily basis.
• Assist the Director and Office Manager as needed.

Additional Duties And Responsibilities

• Consistently demonstrate integrity, character and leadership for providing excellence in chiropractic assistance to humanity.
• Cultivate in oneself and others an attitude of helpfulness, personal commitment to building relationships, managing to the best solution, and user-friendliness.
• Perform and function in a consistent manner applicable for chiropractic office.
• Effectively perform multiple duties in addition to clinical responsibilities with frequent interruptions and time pressures
• Exhibits patient centeredness in performance of all job duties.
• Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
• Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the clinic.
• Other duties as assigned by the Office Manager or Clinic Director.

Education, Training and/or Experience

• High School Diploma, or GED equivalent.
• Minimum two years’ experience in chiropractic, wellness, or other health care related setting.
• X-ray safety certificate to meet State of Georgia requirements or qualified to become certified.
Proficiency in Microsoft Office 365 applications and ability to learn and adapt to new software tools and technologies.

Knowledge, Skills, Abilities and Personal Characteristics

• Able to perform duties independently with general supervision.
• Basic math skills (addition, subtraction, multiplication and division).
• Must be familiar with chiropractic software
• Ability to operate standard office equipment and follow office procedures.
• Must be able to work well with diverse groups of individuals.
• Ability to deal with potentially difficult situations involving sensitive and confidential issues.
• Strong Computer skills; data entry and spreadsheet software capabilities.
• Strong attention to detail; ability to organize work and perform duties with a high level of accuracy.
• Effective oral and written communication skills.
• Ability to consistently utilize effective interpersonal and communication skills.
• Ability to discuss/present patient care plans with payment options.

Preferred Qualifications

• Chiropractic Assistant certification from a chiropractic college or university
• Experience with taking digital x-rays
• Experience with administering therapeutic modalities under direction.
• Associate of Science Degree in Business Administration or equivalent.

Physical Demands
Stooping, turning, bending, squatting, kneeling and the ability to lift up to 50 pounds; constant/repetitive standing; requires normal, correctable vision and hearing, and the ability to accurately discern color as necessary to perform job functions; all other necessary and customary physical and/or emotional demands required when working in a chiropractic practice and educating student interns.

Working Conditions

• Work performed in a general office environment.
• May require availability for overtime hours during peak periods.
• May require working at clinic marketing events on Saturday’s and Sunday’s.
• Work may be performed in a laboratory and or clinical working environment.
• Must wear protective gloves, safety glasses, radiation monitoring badge and other safety items as required.