Clinic Manager (Aesthetic Clinic)

Job Purpose

The Clinic Manager is responsible for overseeing all aspects of clinic operations, ensuring the delivery of exceptional client experiences while driving sales performance and operational efficiency. This role involves managing day-to-day operations, leading and developing a high-performing team, and maintaining alignment with Skin Laundry’s mission and goals. The Clinic Manager collaborates with regional leadership to implement sales strategies, analyze performance metrics, and foster a positive workplace culture that prioritizes inclusivity and professional growth. Acting as the primary decision-maker, the Clinic Manager ensures compliance with company standards, creates actionable plans for improvement, and plays a critical role in achieving clinic and organizational success.

Scope of Responsibilities

1. Operations & Compliance

• Manage daily clinic operations ensuring a seamless, efficient, and client-focused environment.
• Implement and ensure compliance with Skin Laundry SOPs, health and safety protocols, and government health regulations.
• Maintain a clean, organized, and welcoming clinic environment always.
• Manage clinic opening/closing procedures, facility upkeep, and emergency readiness.
• Lead inventory management: ordering, stock control, expiry tracking, and product usage.
• Conduct weekly cash and transaction reconciliations; ensure accurate billing and budget alignment.
• Maintain and submit stock and performance reports promptly and accurately.
• Support special projects such as new service rollouts, facility enhancements, and clinic audits.
• Ensure readiness for internal and external inspections and regulatory compliance.
• Maintain confidentiality in line with data protection and privacy legislation.
• Display schedule flexibility to support evenings, weekends, and peak business periods.

2. Sales & Client Retention

• Drive clinic revenue through targeted sales strategies, tracking KPIs and team performance.
• Promote upselling of services and retail products aligned with treatment outcomes.
• Analyze sales reports and identify areas for growth and optimization.
• Collaborate with Marketing to support campaigns and increase client footfall.
• Resolve client concerns effectively and proactively build long-term relationships.
• Celebrate treatment results with clients to foster trust and loyalty.

3. Team Leadership & Development

• Lead, supervise, and support clinic staff to deliver high performance and meet clinic goals.
• Conduct performance reviews, KPI check-ins, and coaching sessions in partnership with HR.
• Ensure appropriate scheduling, staffing coverage, and team morale.
• Oversee recruitment, onboarding, and continuous training.
• Build a collaborative, inclusive, and high-engagement team culture.
• Guide team members to uphold Skin Laundry service protocols and brand excellence.
• Empower staff through regular recognition, ownership of responsibilities, and development.

4. Customer Experience & Communication

• Serve as the lead for service excellence and client satisfaction.
• Ensure all client communications (in person, phone, WhatsApp, email) meet professional and brand standards.
• Address escalated concerns with care and discretion.
• Maintain the clinic’s reputation for outstanding service through consistent delivery and quality control.

5. Financial Management

• Own the clinic’s budget, revenue targets, and cost management initiatives.
• Review financial data to support business decisions and strategic planning.
• Adjust staffing and resource use based on clinic performance and client demand.
• Recommend and implement cost-saving strategies where appropriate without compromising service quality.

6. Inventory & Procurement

• Monitor and maintain appropriate stock levels of medical, technical, and operational supplies.
• Oversee inventory accuracy and expiry compliance.
• Submit procurement needs and reports in line with company processes.

7. Professionalism & Development

• Exhibit reliability, initiative, and responsibility in all tasks.
• Keep an up-to-date personal development file with training, certifications, and performance milestones.
• Stay informed of industry trends, new services, and business developments relevant to clinic growth.

8. Enhancing Skin Laundry Culture

• Create a people-first environment that values diversity, equity, and inclusion in both client interactions and team culture.
• Champion a respectful, collaborative, and growth-oriented workplace.
• Share best practices with peers and align with broader company goals.
• Serve as a role model of the “One-Team” philosophy across all clinic and cross-functional interactions.

9. Leadership Responsibilities

• Act as the final decision-maker on clinic operations.
• Conduct evaluations, give timely feedback, and encourage accountability.
• Lead team huddles and meetings to align on targets, address challenges, and celebrate wins.
• Ensure all staff operate within a safe, compliant, and professionally managed environment.

Marginal FunctionsOccasional Tasks

• Participate in regional leadership meetings and strategy alignment discussions.
• Support new service launches, campaigns, and special projects.
• Lead or assist in regional onboarding and training for new Clinic Managers.

Support for the Team

• Provide temporary coverage or support to nearby clinics as needed.
• Contribute to cross-functional initiatives supporting compliance or performance goals.

Contributing to Broader Goals

• Pilot and test new operational strategies, providing feedback to leadership.
• Enroll in leadership development programs to enhance your management skill set.

Required Knowledge, Skills & AbilitiesTechnical Expertise

• Retail Operations Mastery: Advanced knowledge of clinic operations including team management, client flow, and performance metrics.
• Financial Acumen: Skilled in budget management, forecasting, and interpreting key performance data.
• Software Skills:
• Advanced proficiency in EMR clinic software and CRM platform is preferred.
• Strong command of Microsoft Office Suite (Excel, Word, Outlook).
• Industry Knowledge: In-depth understanding of the skincare and wellness sector with a focus on evidence-based, accessible solutions.

Education & Certifications

• 3+ years of management experience in a clinic, retail, hospitality, or wellness environment.
• Bachelor’s / Masters degree in business, Retail Management, or related field preferred.

Interpersonal Skills

• Leadership Excellence: Proven ability to motivate, coach, and manage high-performing teams.
• Customer Service: Deep commitment to building trust and delivering personalized client care.
• Communication: Strong verbal and written communication skills across multiple audiences.
• Inclusivity: Actively fosters a workplace that celebrates diversity and nurtures a sense of belonging.
• Strategic Thinking: Able to problem-solve, plan proactively, and align local decisions with company goals.

Reporting Line

Reports directly to the Head of Operations or another assigned leadership role.

Job Type: Full-time

Pay: AED1.00 per month

Application Question(s):

• Do you have any experience managing an aesthetic/dermatology/laser clinic or medical facility in the UAE.
• Do you have proven experience managing DHA regulations, clinic licensing, audits and healthcare compliance?
• Do you have a proven track record of achieving sales targets, managing KPIs, upselling treatments/packages, and driving profitability? If yes please explain.
• Define your people management and leadership skills.
• Do you possess strong skills in clinics EMR systems? (reporting, sales, stock, KPIs), and proficiency in Excel/CRM tools?

Experience:

• UAE based Aesthetic Clinic management: 3 years (Required)

Location:

• Dubai (Required)