Clinic Manager - Primary Care -- CLINIC ADMINISTRATION -- Davis Medical Center

Job Summary

Summary

The Clinic Manager is a dynamic leader responsible for the strategic direction, operational oversight, and clinical coordination of one or more outpatient practices. This role partners with clinical leadership in a dyad model to ensure high-quality, patient-centered care, optimal staff performance, and efficient business operations. The Clinic Manager fosters a culture of excellence, equity, and collaboration, aligning with the health system’s mission and values.

Responsibilities

Leadership & Operations

• Lead daily operations across administrative and clinical teams, including front desk, medical records, nursing, and ancillary services.

• Supervise and develop clinical and non-clinical staff, including recruitment, onboarding, performance management, and training.

• Implement and maintain practice standards, workflows, and protocols to ensure consistent, safe, and efficient care delivery.

• Coordinate provider schedules and staffing levels to meet patient needs and financial goals.

• Prepare the clinic for provider transitions and support practice growth through strategic planning and marketing efforts.

Clinical Oversight

• Collaborate with providers and care teams to optimize patient care delivery and resource utilization.

• Ensure compliance with federal, state, and organizational regulations and accreditation standards.

• Support clinical triage, patient education, and quality improvement initiatives.

Financial & Strategic Management

• Monitor and manage clinic budgets, financial performance, and revenue cycle activities.

• Analyze operational metrics and develop action plans to improve outcomes.

• Partner with senior leadership on strategic initiatives, including productivity, compensation, and scheduling.

• Conduct audits and ensure compliance with billing, documentation, and financial policies.

Patient Experience & Engagement

• Act as a patient advocate and lead service recovery efforts.

• Monitor patient satisfaction data (e.g., CGCAHPS) and implement improvement strategies.

• Communicate regularly with staff and providers about goals, feedback, and performance metrics.

• Foster a wellness culture and inclusive environment for patients and staff.

Knowledge, Skills & Abilities:

• Leadership and team management

• Strategic planning and financial acumen

• Project and performance management

• Communication and active listening

• Critical thinking and problem-solving

• Time management and coordination

• Proficiency in Microsoft Office Suite

• Knowledge of EMR systems and healthcare operations

• Other duties as assigned

Education and Experience Requirements

Education

• Bachelor’s degree preferred.

• Associate degree with additional supervisory experience may be considered.

Experience

• Supervisor or leadership roles preferred.

• Experience in ambulatory care, physician practice management, or multi-site operations preferred.

Credentials

• RN license may be required for clinical manager roles in nursing-led practices.

• Specialty certifications may be required based on clinic specialty.

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Davis Medical Center

Location of Job: WV:Elkins:Davis Medical Center

Talent Acquisition Specialist: Christina.Anderson@vandaliahealth.org