Clinic Operations Manager

Key Responsibilities

• Oversee all daily clinic operations including reception/front desk, appointment scheduling, patient registration, billing, insurance, and facility maintenance.

• Develop and maintain Standard Operating Procedures (SOPs) for workflows, safety, and infection control.

• Ensure compliance with Ministry of Public Health regulations, data protection, and occupational health & safety.

• Monitor operational performance indicators such as patient flow, wait times, staff productivity, and cost control.

• Manage KPIs for patient satisfaction, throughput, staffing, and financial efficiency.

• Oversee clinic operational budgets and vendor contracts.

• Supervise administrative and support staff; coordinate schedules and performance evaluations.

• Maintain a clean, safe, and efficient clinic environment while enhancing patient experience.

• Liaise with vendors, regulators, and service providers.

• Address patient concerns and implement corrective action.

• Coordinate with clinical leadership on service delivery and quality improvement.

• Oversee facility and equipment maintenance programs.

• Drive process optimization, digital transformation, and service excellence initiatives.

• Maintain strong relationships with vendors, regulators, and accreditation bodies.

Requirements / Qualifications

Education:

• Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field (required).

• Master’s degree (MBA, MHA) is preferred.

Experience:

• 4–6 years of clinic or healthcare operations experience, preferably in the Qatar or GCC.

• Supervisory experience and understanding of healthcare workflows and vendor management.

Skills / Competencies:

• Strategic leadership, organizational and problem solving skills.

• Excellent communication, interpersonal skills and customer service orientation.

• Knowledge of clinic software, EMR systems, and Microsoft Office.

• English fluency; Arabic is an advantage.

• In‑depth understanding of Qatar healthcare regulations and accreditation standards.

• Strong financial management and operational planning abilities.