Clinic Support Assistant

To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.

• Attend to patients from the time they call until they complete their medical checkup and leave the facility.

• Advocate for patients’ and their families’ rights and responsibilities , ensuring confidentiality, information, and education .

• Develop and maintain feedback/complaint procedures to facilitate customer redressal.

• Conduct daily visits to inpatient ward patients .

• Demonstrate problem-solving, effective communication, and conflict resolution skills .

• Communicate relevant patient information to front office personnel and physicians .

• Greet patients and/or their families, clearly identify their service requirements , and schedule appointments with the appropriate specialists/consultants.

• Provide information to assist patients or refer them to appropriate contacts within the organization or externally as per physician directions.

• Expedite the flow of visitors/patients and ensure excellent customer service , maintaining a friendly environment.

• Provide guidance on medical insurance coverage to patients.

• Maintain accurate records of discussions or correspondence with patients.

• Prepare reports analyzing the quality of customer service .

• Perform other related duties as assigned by higher authorities.

Occupational Safety & Health (OSH) / Infection Control:

• Comply with all OSH and infection control policies, standards, and procedures , cooperating with hospital management.

• Work in accordance with documented OSH procedures and instructions .

• Be familiar with emergency and evacuation procedures .

• Report OSH hazards, incidents, near misses , and assist with preparation of risk assessments and incident reports .

• Comply with waste management procedures and policies .

• Attend applicable OSH/Infection control training programs, mock drills, and awareness programs .

• Use appropriate personal protective equipment (PPE) and safety systems .

• Follow international guidelines, DHA regulations, and Joint Commission International norms while managing patients and performing professional duties.

• Education: Graduate in any discipline.

• Experience: Minimum 3 years’ experience handling patients in a hospital environment.

• Technical Skills:

  • Proficient in technology applications, including basic MS Office (Word, Excel, PowerPoint), MS Outlook , and Internet Explorer .

• Interpersonal Skills:

  • Exceptional interpersonal skills, maturity, and good judgment .

  • Able to communicate professionally with a diverse range of individuals .

  • Superior phone etiquette .

• Patient Service Orientation:

  • Patient-focused, service-oriented, patient and understanding .

• Organizational Skills:

  • Efficient organizational skills; able to handle multiple responsibilities under pressure while maintaining composure.

• Professional Attributes:

  • Reliable, punctual, dependable, and responsive.

• Language Skills:

  • Excellent command of oral and written English .

  • Knowledge of Arabic is advantageous/desirable but not essential.