Clinical Administrative Assistant II - Cancer Center

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Clinical Administrative Assistant II delivers high-level support to medical staff, promoting efficient departmental operations and a seamless, patient-centered experience. Responsibilities and patient interactions vary based on departmental specialties and individual provider practices.

A caregiver in this position works days| 8:00am—5:00pm.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice .

• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.

• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.

• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.

• Manage physician clinic schedules, including slot management and reconciling scheduling errors.

• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required .

• Assist patients with check-in for virtual appointments.

• Initiate patient referral processes and monitor referrals for empaneled patients.

• Assist with messages and inbound calls.

• Other duties as assigned.

Administrative

• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails

• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.

• Offer IT assistance .

• Arrange and execute all department events and manage incoming mail.

• Take and transcribe meeting minutes.

• Other duties as assigned.
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• 3 years of administrative assistant experience in a professional setting

• OR A ssociate Degree or Bachelor’s Degree may substitute two years of experience

• Experience with Electronic Medical Records

• Must complete EPIC training during first year

• Experience using Microsoft Office Suite products (Outlook, Word, Excel or Power Point)

• *Experience may be assessed with an on-line Skills Assessment
  

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

• Healthcare experience

• Typing proficiency of with accuracy