Clinical Applications Resource- Service Desk

We’re hiring a Clinical Applications Service Desk Resource! Join our team and help support the clinical applications that power our healthcare operations. In this role, you’ll troubleshoot system issues, improve workflows, deliver excellent customer service, and help staff get the most out of the tools they use every day.

What you’ll do:

• Resolve clinical application support tickets quickly and accurately

• Provide clear, professional communication to end‑users

• Improve service desk processes and maintain documentation

• Monitor system performance and identify operational issues

• Support security and compliance standards

• Deliver training and create self‑support resources

• Partner with stakeholders to understand needs and enhance application use

• Stay current on new clinical technologies and features

What you bring:

• 1+ year of customer support, training, implementation, or clinical app experience (HCHB, eClinicalWorks, WellSky, PointClickCare, Epic, etc.)

• Bonus: experience with Forcura, Waystar, Medalogix, NVOQ, or clinical interfaces • Strong troubleshooting, problem‑solving, and analytical skills

Pennant is a people‑first healthcare organization built on our core values of CAPLICO—Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. These principles shape our culture, guide our decisions, and empower our teams to deliver exceptional care and meaningful results.