Clinical Care Coordinator

POSITION SUMMARY:

This Clinical Care Coordinator will blend on-site employee health care delivery with remote prescribing support and provider mailbox management for part-time or off-board clinicians. The successful candidate will provide high-quality, patient-centered care in person, support prescribing workflows remotely, and maintain effective provider communication and administrative follow-up to ensure continuity of care across the organization.

This is a part-time hybrid position (total of 3 days per week): 1 day in-person at one of the health centers for purposes of employee health services and 2 days remote for purposes of prescribing support and mailbox/provider services. Operational needs may dictate occasional additional hours for scheduling or urgent care coverage, with appropriate notice whenever possible.

DUTIES AND RESPONSIBILITIES:

Essential Functions:

In-Person Employee Health Services (1 day/week) – Manhattan Location

• Deliver comprehensive acute and preventive primary care to employees in the on-site employee health clinic.
• Perform clinical assessments, treatment planning, vaccinations, minor procedures as appropriate, and health risk screenings.
• Manage immunization records, health surveillance, and OSHA assessments as applicable.
• Maintain accurate and complete medical records in the electronic health record (EHR) system.

Remote Prescribing Support (2 days/week)

• Review prescription requests for all clinicians, validate clinical appropriateness, and issue refills as authorized within scope and institutional guidelines.
• Ensure timely processing of prescription requests while adhering to regulatory requirements, formulary constraints, and safety protocols.
• Communicate with prescribers regarding clarifications, contraindications, or needed documentation.
• Monitor medication safety, including reconciliation and adverse event reporting when necessary.
• Document all remote prescribing activity in the EHR and relevant systems.

Provider Support & Mailbox Management

• Manage provider inbox in the EHR for part-time or off-board clinicians.
• Triage and respond to inquiries related to credentialing, scheduling, patient care coordination, and administrative concerns.

Collaboration and Compliance

• Collaborate with Occupational Health and Human Resources to optimize workflows for Employee Health Services.
• Collaborate with the Director of Advanced Practice Nursing to ensure compliance with all applicable laws and regulations regarding prescriber requirements and HIPAA standards.
• Participate in quality improvement initiatives and contribute to patient satisfaction objectives.
• Documentation & Reporting
• Maintain thorough, accurate documentation in the EHR and billing systems.
• Generate regular reports on clinic activity, remote prescriptions, and mailbox/support metrics for leadership.

EDUCATION AND EXPERIENCE

• Minimum of a Master’s degree in Nursing required.
• NYS Licensed Nurse Practitioner (Family Medicine; board-certified (or eligible) in Family Medicine, required
• Minimum of three (3) years of clinical experience in primary care or family medicine; prior experience in employee health or occupational health is preferred.
• Current prescriptive authority and must be comfortable with remote prescribing workflows; familiarity with electronic prescribing systems (ePrescribing).[MJ1]