Clinical Command Center Agent-HSO System Admitting department-150 E. 42ND St.-Full-Time-Evening Shift-3PM-11PM

The Clinical Command Center Agent is responsible for coordinating and supporting system throughput, patient transfers, (tele) consult operations and centralized clinical admitting across the health system. Within the Clinical Command Center (CCC), the agent ensures timely and accurate patient flow, while serving as a central point of communication between clinical teams, hospital departments, registration teams and transport services. Customer service, real-time collaboration and workflow accuracy are the hallmarks of this role. This position manages system-wide patient admissions, transfers, and bed assignments to ensure every patient is placed in the right bed, at the right time, for the right care!

1. Perform accurate pre-admissions, which included but is not limited to: collection of demographic data, verification of required record, and complete documentation relevant to the patient’s admission or transfer, ensuring that all required information is properly captured. Coordination with clinical and ancillary teams and support services from sending and receiving hospitals, admitting departments and all health system entry points.
2. Serve as primary administrative contact for inter/intra facility transfers, assignments of all inpatient beds, direct admissions, and consult requests across all hospitals in the health system.
3. Work with bed management, centralized clinical admitting and transfer services leaders to liaison with clinical teams in the identification and assignment of appropriate patient placement (between providers, admitting staff and clinical teams to facilitate timely patient placement).
4. Obtain authorizations and ensure compliance with all payer, regulatory, and institutional requirements.
5. Schedules appropriate appointments and pre-testing exams. Serves as system point of contact for “Expectant Patient” referrals as appropriate. Assists with chart scanning and completion.
6. Monitors patient progress and may communicate information between patient, referrer, family and treatment team, when applicable.
7. Monitor and track patient movement, transfer and bed requests and update EMR systems to reflect current patient and bed availability status.
8. Coordinate transportation arrangement with health system Transportation Management Office (TMO) and external ambulance providers.
9. Maintain awareness of real-time census data, bed availability and hospital census capacity across all campuses.
10. Update census and regulatory data in all health system platforms. Maintain accurate records of all transfer, admission, and communication activities within the command center systems.
11. Serve as a liaison between providers, admitting and clinical teams to facilitate timely patient placement.
12. Promptly answers calls and screens inquiries with strict adherence to patient confidentiality.
13. Provide exceptional customer service in all interactions with internal and external partners and serve as a resource to our MSHS patients, providers, nursing units, hospital departments and other stakeholders.
14. Provide administrative support for all MSHS processes related to Decedent Affairs, which includes but not limited to: review of death certificates for completion and accuracy, ensuring completion of required forms, assisting with provider access and notification of external agencies, when applicable.
15. Participate in training, cross-coverage and performance improvement activities.
16. Demonstrates knowledge of hospital and departmental standards, policies, procedures and regulatory standards.
17. Performs other duties as assigned.

SEIU 1199 at Mount Sinai Hospital, M6H - HSO System Admitting - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.