Clinical Coordinator

Operational 1. Assist in basic patient history taking and noting patient/donor history in SIVIS 2. Counsel the patients and the accompanying family members about the benefits and risks of IVF (IVF or any other investigation / procedure / treatment as advised by the gynecologist/consultant) transparently to enable the conversion of appropriate cases 3. Provide with details to the patients and the accompanying family member about the formalities & procedures that will be followed in cases of successful as well as failed cases of failure. 4. Financial counseling to the patients for packages and treatment advised to the patients 5. Coordinate and assist in matching the donor and recipient cycle 6. Counseling patients preferring surrogacy and financial counseling 7. Maintain data/records of IVF patients whenever suggested by the consultant e.g. Maintaining IUI/ICSI pregnancies in SIVIS, Live Birth registry, 8. Monitor the reporting and monitoring mechanisms with respect to the quality at Center and as per the clinical bench marks defined by NIF 9. To listen and solve the feedback, complaints of the patients in coordination with operations departments 10. Champion adoption of SIVIS at the center and input all the required clinical data in SIVIS 11. Keep trackprogressof andthekeepthe patients’referringOB-GYNSpecialists informed at periodic intervals. 12. Assist Operation and Sales & Marketing team in designing patient education, awareness programs and organize CME programs to Sales Executives and Practicing Doctors 13. Ensure the maintenance of hygiene and cleanliness in order to achieve least number of hospital acquired infections 14. Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes 15. Oversee duty rosters in order to ensure effective utilization of manpower Key Result Areas  Completeness of SIVIS records    Internal Stakeholder customer satisfaction    Compliance to SOPs    Patient satisfaction index (feedback)    % Deviations from regulations as a part of periodic audits  Qualification 4-year degree from an institution (recognized by Central council of Indian medicine) such as BAMS (Ayurveda), BUMS (Unani-Tibb), BHMS or BSMS(Siddha) Experience 1-2 years of experience in the domain operations preferably in Healthcare sector (Indicative)

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Work Location: In person