Clinical Coordinator - Day Shift

Description

Essential Functions

• Provides consultation and supervision to staff, as assigned, and assists the Emergency Services Supervisor in evaluating their performance.
• Identifies staff training needs and recommends strategies to meet those needs.
• Assists the Emergency Services Supervisor in performing human resource functions such as interviewing, selection recommendations, employee performance reviews, scheduling, disciplinary action and handling leave requests.
• Works collaboratively with others while displaying good judgement and problem-solving skills. Cultivates, fosters, and maintains positive working relationships among crew members and with those contacted in the performance of duties, including co-workers, supervisory staff, community partners, and emergency public services personnel.
• May include driving a city vehicle to respond in the community. Maintains awareness of Norfolk geography. Utilizes maps and traffic navigation platforms to report to call locations in a timely manner.
• Operates radio and other communication equipment and electronic mobile devices.
• Interact with individuals in a respectful and dignified manner using a culturally competent and trauma-informed approach. Establish trust and seek answers to questions to better understand the situation
• Evaluates crisis telephone calls and determines the type of response needed, including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referrals.
• Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital, emergency rooms, agency offices, residences)
• Documents all observations and actions using program-specific forms and standards complete reports and records; performs data entry as needed; maintains confidentiality of information
• Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders (TDO's) in accordance with mental health service policies.
• Prepares clear and concise written reports. Maintains client records and statistical data
• Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the client's history, behavior and least restrictive treatment alternative.
• Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.
• Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision
• Prepares and maintains documentation in compliance with agency, state, and federal guidelines and regulations; complies with privacy and reporting requirements
• Complies with applicable local, state, and federal regulations for provision of information and reporting abuse and policy violations
• Identifies staff training needs and recommends strategies to meet those needs
• Performs as shift lead, reviews and supervises preadmission screening assessments; audits records and provides evaluation of prescreening assessments
• Designated as essential and expected to provide services and support during emergency or inclement weather events. This role is critical to maintaining operations and assisting with shelter functions as needed.
• Performs all other duties as assigned

Education/Experience

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Must be certified or certifiable in Basic First Aid and CPR